LHAP 401 Business Flashcards by Duncan MacLean

What does F.A.C stand for

Final Acceptance Certificate

How well did you know this?

Not at all

Perfectly

What does C.C.C stand for

Construction Completion Certificate

How well did you know this?

Not at all

Perfectly

Made between the Developer and The City of Edmonton which specifies the financial obligations and the terms and conditions for the construction and warranty of municipal improvements necessary to service lands approved for development.
This describes a

Agreement

How well did you know this?

Not at all

Perfectly

A scaled drawing that documents the post construction location and items of the landscaping component. Prepared by the landscape architect to record design changes for which he or she has accepted responsibility. This describes a

As-Built

How well did you know this?

Not at all

Perfectly

The municipal improvement as defined in Schedule D of the Servicing Agreement. This describes an

Asset

How well did you know this?

Not at all

Perfectly

Ensures that a Municipal Improvement defined in the Agreement, has been constructed in accordance with the City of Edmonton Design and Construction Specifications, the Servicing Agreement, and the engineering drawings, and is operational, functional, and safe. This describes a

CCC. Construction Completion Certificate

How well did you know this?

Not at all

Perfectly

The professional landscape architect or engineer responsible for the preparation of designs, reports, studies, engineering drawings and associated documents and for the execution and implementation of such designs, normally on behalf of a Developer. This describes the

Consultant

How well did you know this?

Not at all

Perfectly

The construction company (including its sub-trades) that is hired by the Developer to complete the work. This defines the

Contractor

How well did you know this?

Not at all

Perfectly

Any fault or defect that impedes functionality, poses a safety hazard, does not meet City Specifications, or deviates from the approved drawing and is defined in this guideline. This describes a

Deficiency

How well did you know this?

Not at all

Perfectly

A site plan that clearly labels the locations of all identified deficiencies from a CCC or FAC inspection. This describes a

Deficiency Plan

How well did you know this?

Not at all

Perfectly

The proponent of a land development proposal, or the Owner as defined in a
Servicing Agreement. This defines the

Developer

How well did you know this?

Not at all

Perfectly

Finally confirms that the improvement has been constructed and maintained in accordance with the City of Edmonton Design and Construction Specifications, the Servicing Agreement, and the engineering drawings, and is operational, functional and safe. That it does not contain any deficiencies, with the exception of normal wear and tear. This describes a

FAC - Final Acceptance Certificate

How well did you know this?

Not at all

Perfectly

A visual inspection, intended to initiate the certification process once an improvement is complete and without deficiencies. This describes the

Formal Inspection

How well did you know this?

Not at all

Perfectly

The City of Edmonton employee responsible for site visits and conducting formal CCC and FAC inspections. This describes who?

The Inspector

How well did you know this?

Not at all

Perfectly

A listing of the maintenance tasks that have been performed on a specific site. As each site requires different levels of maintenance and service, it becomes important to generate, track, and review the list of completed action items on an ongoing basis. This describes

Maintenance Logs

How well did you know this?

Not at all

Perfectly

A list, or program, created by the Contractor with the aim of ensuring that proper care is given to a constructed site (based on City Standards and Specifications). This describes the

Maintenance Schedule

How well did you know this?

Not at all

Perfectly

A site that is deemed to be constructed and completed according to the approved engineering drawings. The site meets Design and Construction Standards and poses no safety risk to those using the space. There should be no construction equipment, maintenance activity, vehicles, materials, or debris which may impede the inspection. This describes a

Ready Site

How well did you know this?

Not at all

Perfectly

Previously approved landscape drawings that are re-submitted to the City (Development Engineering and Drawing Review) for approval because there are significant changes to the design that cannot be approved in the field. This describes

Redlines

How well did you know this?

Not at all

Perfectly

The period of time that the owners shall maintain the Municipal Improvement in accordance with the Servicing Agreement. This defines the

Warranty Period (Maintenance Period)

How well did you know this?

Not at all

Perfectly

What’s an RFP

Request for Purposel

How well did you know this?

Not at all

Perfectly

What’s an RFQ

Request for Quote

How well did you know this?

Not at all

Perfectly

What are the 4 primary responsibilities of a city inspector

Observe, check, record and report

How well did you know this?

Not at all

Perfectly

What are the responsibilities of the Consultant

Execution and implementation of designs. Normally on behalf of the Developer

How well did you know this?

Not at all

Perfectly

Who assigns responsibilities to ensure municipal improvements are constructed in accordance with the Servicing Agreement and good engineering practices.

The Developer

How well did you know this?

Not at all

Perfectly

The company(s) engaged and directed by the Developer and/or Consultant to construct the improvements as per the design and the Design & Construction Standards. Is known as

The Contractor

The Agreement between the City and the Developer sets out the minimum standards of acceptable work. Is known as

Scope of work

Inspections during construction to ensure that the methods being used are going to produce the expected results for a successful site. These Inspections are known as

Audit inspections

Conducted during points of construction that are crucial to the health and success of the site. These ? include activities that need to be seen prior to construction completion. These inspections are known as

Major Milestone Audit Inspections

What does an ER mean

Environmental reserve

What does a MR mean

Municipal reserve. Land for Municipal building - Schools, Sports fields, Fire stations, etc.

Natural / Existing Landscape Features prior to construction (such as sites adjacent to ER, MR, tree stands, etc.). Rough Grade (with the exception of boulevards without coring). Trenching / Coring. Soil Cell Installation. Root Barrier. Plant Bed Installation. Tree Planting. Are examples of

Major Milestones

Any fault or defect that impedes functionality, poses a safety hazard, does not meet City Specifications, Servicing Agreement, or deviates from the approved engineering drawings is considered a

Deficiency

A measure of the increase in plant growth or foliage volume through time after planting. Is known as

Tree Vigor

What does UDI stand for

Urban Development Institution

Project objective and Goals. Budgeting. Scheduling and Estimating. Define team responsibilities. Define Milestones. Manage changing priorities and Business goals. Accountability and Responsibility. Retrospect and Measure Success. These are the 8 steps of

Project Management

What constitutes tree vigor

Trees have to be established and show signs of vigorous growth.

No wounds present. Wire basket is folded down. Root flare is 40mm above grade. Dead, Diseased, and Damage branches are pruned out. These all constitute a trees ?

Vigor

Outlining your project and obtaining approval to begin. What phase of project management is this

Initiating

Developing your project management plan to reach your project goals is what phase of project management

Planning

Completing the work as defined in your project management plan is what phase in project management

Executing

Reviewing and tracking the progress of predetermined work while accounting for unplanned changes is what phase of project management

Monitoring and Controlling

Completing the project work and receiving approval from the stakeholder is what phase in project management

Closing

what does the acronym S.M.A.R.T stand for in relation to goal setting

Specific. Measurable. Achievable. Relevant. Time bound.

What plays a major role in your overall project scope, so this project management principle should not be ignored or overlooked.

Budget

Your ? should focus on when the activities will be done, not when they must be done.

Schedule

This is a vital step because by outlining everyone's roles, you'll begin to see which deliverables need to be ready in order for certain members to begin their work, and you'll identify potential blockers and constraints now rather than in the middle of your project. This step is

Define Team Responsibilities

Help signify the completion of a specific portion of your project. These are know as

Milestones

The best way to master this project management principle is to remain flexible and ready to change your project management plan when something unexpected happens. This could come from an unexpected budget cut, a new direction from the executive team, or an urgent request that drains some of your team's bandwidth. This describes which step in project management

Manage Changing Priorities and Business Goals

One of the best ways to be successful in this practice is through constant communication. Team members will need to communicate with each other about what they need and when they need it. Project managers will need to communicate with stakeholders to provide necessary updates on the status of projects, and they'll also need to relay any information or feedback back to their teams so there are no surprises. This describes which step in project management?

Accountability and Responsibility

Compare results to objectives Identify deficiencies Review new objectives after each inspection. These are steps in

Setting goals and objectives relative to completing jobs.

Formal Inspection: a (n) _____________inspection, intended to initiate the certification process on an improvement is complete and without deficiencies.

Visual

The person who ensures the entire project is managed feasibly

The Developer

Any point during a landscape construction that needs to be visually inspected prior to completing the next step is known as ?

A major milestone

A Construction Completion Certificate can only be issued when?

When all of the deficiencies have been remedied and inspected.

When there has been more than 4 degrees of frost for more than four consecutive hours. After September 30th Prior to September 30th, if there is snow and inclement weather. These are all reasons that an ?

FAC inspection will not be undertaken

As long as the irrigation system works, trenches do not need to be inspected, normally.

False.

A measure of the increase in plant growth or foliage volume through time after planting. It is the overall health, capacity to grow and resistance to stress. This measurement is known as

Tree Vigor

● Presence of insects and/or disease ● Deadwood ● Internodal growth comparison from year to year ● Appearance and quantity of buds (colour and size) ● Size and colour of foliage ● Thinning of canopy ● Presence of epicormic growth ● Abundance of cones on young trees (conifers only) ● Presence of seeds on seedless varieties (deciduous only) The City Inspector will look at all the factors and determine the ?

Trees Vigor

Before scheduling a landscape construction job, why is it necessary to check that all your supplies needed will be available on or near the dates you need them?

If some tasks are dependent on others that require supplies, not having those supplies can delay your whole job.

A Gantt chart is a type of bar chart that depicts a project schedule. Gantt charts also show the dependency relationships between activities and current schedule status

True

LAC's were useless and ineffective at driving change in the trade.

False

Both employees and employers/managers were allowed on the LAC and the PAC.

True

What does LAC stand for

Local Apprenticeship Committee

LAC (Local Apprenticeship Committee) in (the year?) successfully changed the name of the trade from Landscape Gardener" to "Landscape Horticulturist"

2013

An example of workplace couching is

Apprenticeship and mentoring

Internal and external factors that lead an individual to engage in a goal-related behavior is the definition of

Motivation

Employees dislike work, will try to avoid it, and must be coerced. This describes which theory of motivation

Theory X

Employees like work, are creative, seek responsibility. This describes which theory of motivation.

Theory Y.

A person’s internal desire to do something, due to such things as interest, challenge, and personal satisfaction. These are Intrinsic or Extrinsic motivations

Intrinsic

Motivation that comes from outside the person and includes such things as pay, bonuses, and other tangible rewards. These are Extrinsic or Intrinsic motivations?

Extrinsic

Physiological. Safety. Social. Esteem. Self actualization. These needs are part of

Maslow’s Hierarchy of Needs

At the top of Maslow's Hierarchy of Needs is

Self-actualization

At the bottom of Maslow's Hierarchy of Needs is

Physiological

When rewarding individuals, one should consider their specific ?

Needs

The types of ? and their importance vary by individual and over time for the same individual

Needs

Expectancy theory and Goal-setting theory are ?

Process Theories of Motivation

One of the most widely accepted explanations of motivation is (who's?) expectancy theory

Victor Vroom

That effort will lead to good performance (Can I do this?) That good performance will lead to organizational rewards (Will I be rewarded?) That the rewards will satisfy his or her personal goals (Do I want the reward?). These points make up which theory

Victor Vrooms Expectancy Theory

MBO stands for and is

Management By Objectives. A systematic way to set goals.

Someone who can influence others and provide vision and strategy to the organization. This person is known as a ?

Leader

Implement that vision and strategy, coordinate and staff the organization, and handle. This person is known as a ?

Manager

The 4 areas with in the planning controlling link are ?

Planning -> Organizing -> Leading -> Controlling

The 7 traits associated with Leadership are ?

Drive. Desire. Honesty/Integrity. Self-confidence. Intelligence. Knowledge. Extraversion.

Three leadership styles are ?

Autocratic. Democratic. Laissez-faire.

Hands-off management. Which leadership style is this ?

Laissez-faire

The two dimensions of leadership behavior are ?

Employee oriented. Production oriented.

Guiding or motivating followers towards established goals by clarifying role and task requirements. This is ? leadership

Transactional

Enthusiastic, self-confident leaders whose personality and actions influence people to behave in certain ways. This is ? leadership

Charismatic

The ability to create and articulate a realistic, credible, and attractive vision of the future that improves upon the present situation. This ? leadership

Visionary

Leaders who inspire followers to transcend their own self-interests for the good of the organization Leaders who have a profound and extraordinary effect on their followers. This is ? leadership

Transformational

The 3 keys to leadership are ?

Treat people right. Deliver tangible results. Be Coachable.

The 4 leadership roles are

Troubleshooter. Coach. Conflict Manager. Liaison w/ External Constituencies

Give people a reason to come to work. Be loyal to the organization’s people. Spend time with people who do the real work of the organization. Be more open and more candid about acceptable business practices and how to fix unacceptable ones. These are the ? of leadership

Basics of leadership

The stages of the five-stages model is ?

Forming - Storming - Norming - Performing - Adjourning

3 types of conflict are.

Task. Relationship. Process Conflict.

What's the mode of operation for charismatic leaders

Use their personality and charisma

PAC stand for

Provincial Apprentiship Committee