LHAP 401 Business Flashcards
What does F.A.C stand for
Final Acceptance Certificate
What does C.C.C stand for
Construction Completion Certificate
Made between the Developer and The City of Edmonton which specifies the financial obligations and the terms and conditions for the construction and warranty of municipal improvements necessary to service lands approved for development.
This describes a
Agreement
A scaled drawing that documents the post construction location and items of the landscaping component. Prepared by the landscape architect to record design changes for which he or she has accepted responsibility. This describes a
As-Built
The municipal improvement as defined in Schedule D of the Servicing Agreement. This describes an
Asset
Ensures that a Municipal Improvement defined in the Agreement, has been constructed in accordance with the City of Edmonton Design and Construction Specifications, the Servicing Agreement, and the engineering drawings, and is operational, functional, and safe. This describes a
CCC. Construction Completion Certificate
The professional landscape architect or engineer responsible for the preparation of designs, reports, studies, engineering drawings and associated documents and for the execution and implementation of such designs, normally on behalf of a Developer. This describes the
Consultant
The construction company (including its sub-trades) that is hired by the Developer to complete the work. This defines the
Contractor
Any fault or defect that impedes functionality, poses a safety hazard, does not meet City Specifications, or deviates from the approved drawing and is defined in this guideline. This describes a
Deficiency
A site plan that clearly labels the locations of all identified deficiencies from a CCC or FAC inspection. This describes a
Deficiency Plan
The proponent of a land development proposal, or the Owner as defined in a
Servicing Agreement. This defines the
Developer
Finally confirms that the improvement has been constructed and maintained in accordance with the City of Edmonton Design and Construction Specifications, the Servicing Agreement, and the engineering drawings, and is operational, functional and safe. That it does not contain any deficiencies, with the exception of normal wear and tear. This describes a
FAC - Final Acceptance Certificate
A visual inspection, intended to initiate the certification process once an improvement is complete and without deficiencies. This describes the
Formal Inspection
The City of Edmonton employee responsible for site visits and conducting formal CCC and FAC inspections. This describes who?
The Inspector
A listing of the maintenance tasks that have been performed on a specific site. As each site requires different levels of maintenance and service, it becomes important to generate, track, and review the list of completed action items on an ongoing basis. This describes
Maintenance Logs
A list, or program, created by the Contractor with the aim of ensuring that proper care is given to a constructed site (based on City Standards and Specifications). This describes the
Maintenance Schedule
A site that is deemed to be constructed and completed according to the approved engineering drawings. The site meets Design and Construction Standards and poses no safety risk to those using the space. There should be no construction equipment, maintenance activity, vehicles, materials, or debris which may impede the inspection. This describes a
Ready Site
Previously approved landscape drawings that are re-submitted to the City (Development Engineering and Drawing Review) for approval because there are significant changes to the design that cannot be approved in the field. This describes
Redlines
The period of time that the owners shall maintain the Municipal Improvement in accordance with the Servicing Agreement. This defines the
Warranty Period (Maintenance Period)
What’s an RFP
Request for Purposel
What’s an RFQ
Request for Quote
What are the 4 primary responsibilities of a city inspector
Observe, check, record and report
What are the responsibilities of the Consultant
Execution and implementation of designs. Normally on behalf of the Developer
Who assigns responsibilities to ensure municipal improvements are constructed in accordance with the Servicing Agreement and good engineering practices.
The Developer
The company(s) engaged and directed by the Developer and/or Consultant to construct the improvements as per the design and the Design & Construction Standards. Is known as
The Contractor
The Agreement between the City and the Developer sets out the minimum standards of acceptable work. Is known as
Scope of work
Inspections during construction to ensure that the methods being used are going to produce the expected results for a successful site. These Inspections are known as
Audit inspections
Conducted during points of construction that are crucial to the health and success of the site. These ? include activities that need to be seen prior to construction completion. These inspections are known as
Major Milestone Audit Inspections
What does an ER mean
Environmental reserve
What does a MR mean
Municipal reserve. Land for Municipal building - Schools, Sports fields, Fire stations, etc.
Natural / Existing Landscape Features prior to construction (such as sites adjacent to ER, MR, tree stands, etc.). Rough Grade (with the exception of boulevards without coring). Trenching / Coring. Soil Cell Installation. Root Barrier. Plant Bed Installation. Tree Planting.
Are examples of
Major Milestones
Any fault or defect that impedes functionality, poses a safety hazard, does not meet City Specifications, Servicing Agreement, or deviates from the approved engineering drawings is considered a
Deficiency
A measure of the increase in plant growth or foliage volume through time after planting. Is known as
Tree Vigor
What does UDI stand for
Urban Development Institution
Project objective and Goals. Budgeting. Scheduling and Estimating. Define team responsibilities. Define Milestones. Manage changing priorities and Business goals. Accountability and Responsibility. Retrospect and Measure Success.
These are the 8 steps of
Project Management
What constitutes tree vigor
Trees have to be established and show signs of vigorous growth.
No wounds present. Wire basket is folded down. Root flare is 40mm above grade. Dead, Diseased, and Damage branches are pruned out. These all constitute a trees ?
Vigor
Outlining your project and obtaining approval to begin. What phase of project management is this
Initiating
Developing your project management plan to reach your project goals is what phase of project management
Planning
Completing the work as defined in your project management plan is what phase in project management
Executing
Reviewing and tracking the progress of predetermined work while accounting for unplanned changes is what phase of project management
Monitoring and Controlling
Completing the project work and receiving approval from the stakeholder is what phase in project management
Closing
what does the acronym S.M.A.R.T stand for in relation to goal setting
Specific. Measurable. Achievable. Relevant. Time bound.
What plays a major role in your overall project scope, so this project management principle should not be ignored or overlooked.
Budget
Your ? should focus on when the activities will be done, not when they must be done.
Schedule
This is a vital step because by outlining everyone’s roles, you’ll begin to see which deliverables need to be ready in order for certain members to begin their work, and you’ll identify potential blockers and constraints now rather than in the middle of your project. This step is
Define Team Responsibilities
Help signify the completion of a specific portion of your project. These are know as
Milestones
The best way to master this project management principle is to remain flexible and ready to change your project management plan when something unexpected happens. This could come from an unexpected budget cut, a new direction from the executive team, or an urgent request that drains some of your team’s bandwidth. This describes which step in project management
Manage Changing Priorities and Business Goals
One of the best ways to be successful in this practice is through constant communication. Team members will need to communicate with each other about what they need and when they need it. Project managers will need to communicate with stakeholders to provide necessary updates on the status of projects, and they’ll also need to relay any information or feedback back to their teams so there are no surprises. This describes which step in project management?
Accountability and Responsibility
Compare results to objectives
Identify deficiencies
Review new objectives after each inspection. These are steps in
Setting goals and objectives relative to completing jobs.
Formal Inspection: a (n) _____________inspection, intended to initiate the certification process on an improvement is complete and without deficiencies.
Visual
The person who ensures the entire project is managed feasibly
The Developer
Any point during a landscape construction that needs to be visually inspected prior to completing the next step is known as ?
A major milestone
A Construction Completion Certificate can only be issued when?
When all of the deficiencies have been remedied and inspected.
When there has been more than 4 degrees of frost for more than four consecutive hours.
After September 30th
Prior to September 30th, if there is snow and inclement weather.
These are all reasons that an ?
FAC inspection will not be undertaken
As long as the irrigation system works, trenches do not need to be inspected, normally.
False.
A measure of the increase in plant growth or foliage volume through time after planting. It is the overall health, capacity to grow and resistance to stress. This measurement is known as
Tree Vigor
● Presence of insects and/or disease ● Deadwood ● Internodal growth comparison from year to year ● Appearance and quantity of buds (colour and size) ● Size and colour of foliage ● Thinning of canopy ● Presence of epicormic growth ● Abundance of cones on young trees (conifers only) ● Presence of seeds on seedless varieties (deciduous only) The City Inspector will look at all the factors and determine the ?
Trees Vigor
Before scheduling a landscape construction job, why is it necessary to check that all your supplies needed will be available on or near the dates you need them?
If some tasks are dependent on others that require supplies, not having those supplies can delay your whole job.
A Gantt chart is a type of bar chart that depicts a project schedule. Gantt charts also show the dependency relationships between activities and current schedule status
True
LAC’s were useless and ineffective at driving change in the trade.
False
Both employees and employers/managers were allowed on the LAC and the PAC.
True
What does LAC stand for
Local Apprenticeship Committee
LAC (Local Apprenticeship Committee) in (the year?) successfully changed the name of the trade from Landscape Gardener” to “Landscape Horticulturist”
2013
An example of workplace couching is
Apprenticeship and mentoring
Internal and external factors that lead an individual to engage in a goal-related behavior is the definition of
Motivation
Employees dislike work, will try to avoid it, and must be coerced. This describes which theory of motivation
Theory X
Employees like work, are creative, seek responsibility. This describes which theory of motivation.
Theory Y.
A person’s internal desire to do something, due to such things as interest, challenge, and personal satisfaction. These are Intrinsic or Extrinsic motivations
Intrinsic
Motivation that comes from outside the person and includes such things as pay, bonuses, and other tangible rewards. These are Extrinsic or Intrinsic motivations?
Extrinsic
Physiological. Safety. Social. Esteem. Self actualization. These needs are part of
Maslow’s Hierarchy of Needs
At the top of Maslow’s Hierarchy of Needs is
Self-actualization
At the bottom of Maslow’s Hierarchy of Needs is
Physiological
When rewarding individuals, one should consider their specific ?
Needs
The types of ? and their importance vary by individual and over time for the same individual
Needs
Expectancy theory and Goal-setting theory are ?
Process Theories of Motivation
One of the most widely accepted explanations of motivation is (who’s?) expectancy theory
Victor Vroom
That effort will lead to good performance (Can I do this?)
That good performance will lead to organizational rewards (Will I be rewarded?)
That the rewards will satisfy his or her personal goals (Do I want the reward?). These points make up which theory
Victor Vrooms Expectancy Theory
MBO stands for and is
Management By Objectives. A systematic way to set goals.
Someone who can influence others and provide vision and strategy to the organization. This person is known as a ?
Leader
Implement that vision and strategy, coordinate and staff the organization, and handle. This person is known as a ?
Manager
The 4 areas with in the planning controlling link are ?
Planning -> Organizing -> Leading -> Controlling
The 7 traits associated with Leadership are ?
Drive. Desire. Honesty/Integrity. Self-confidence. Intelligence. Knowledge. Extraversion.
Three leadership styles are ?
Autocratic. Democratic. Laissez-faire.
Hands-off management. Which leadership style is this ?
Laissez-faire
The two dimensions of leadership behavior are ?
Employee oriented. Production oriented.
Guiding or motivating followers towards established goals by clarifying role and task requirements. This is ? leadership
Transactional
Enthusiastic, self-confident leaders whose personality and actions influence people to behave in certain ways. This is ? leadership
Charismatic
The ability to create and articulate a realistic, credible, and attractive vision of the future that improves upon the present situation. This ? leadership
Visionary
Leaders who inspire followers to transcend their own self-interests for the good of the organization
Leaders who have a profound and extraordinary effect
on their followers. This is ? leadership
Transformational
The 3 keys to leadership are ?
Treat people right. Deliver tangible results. Be Coachable.
The 4 leadership roles are
Troubleshooter. Coach. Conflict Manager. Liaison w/ External Constituencies
Give people a reason to come to work. Be loyal to the organization’s people. Spend time with people who do the real work of the organization. Be more open and more candid about acceptable business practices and how to fix unacceptable ones. These are the ? of leadership
Basics of leadership
The stages of the five-stages model is ?
Forming - Storming - Norming - Performing - Adjourning
3 types of conflict are.
Task. Relationship. Process Conflict.
What’s the mode of operation for charismatic leaders
Use their personality and charisma
PAC stand for
Provincial Apprentiship Committee
