Letter of complaint Flashcards
_ _ (= если возможно), we would love to be moved to a room with a sea view. _ (= в качестве альтернативы), if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?
If possible, we would love to be moved to a room with a sea view. Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?
Alternatively, if that is not f_ (= realistic), perhaps there is another way we could be compensated for the misunderstanding?
Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?
We understand that such mix-ups can happen, and we w_ g_ _ (= мы были бы очень признательны за..) your help in finding a solution.
We understand that such mix-ups can happen, and we would greatly appreciate your help in finding a solution.
[emailing: цель письма]
My family and I have just arrived at your hotel, and I _ _ _ let you know about an issue with our room reservation.
My family and I have just arrived at your hotel, and I am writing to let you know about an issue with our room reservation.
[emailing]
My family and I have just arrived at your hotel, and I am writing to let you know about _ _ _ (= проблему с) our room reservation.
My family and I have just arrived at your hotel, and I am writing to let you know about an issue with our room reservation.
We booked a room through your website with the expectation of a sea view. _ (однако), the room we were given does not have the sea view.
However, the room we were given does not have the sea view.
We booked a car through your website, s_ _ a convertible (= запросив именно кабриолет), as mentioned in the booking details (reservation number ABC12345).
We booked a car through your website, specifically requesting a convertible, as mentioned in the booking details (reservation number ABC12345).
[emailing]
_ Seaview Hotel Management[?]
Dear Seaview Hotel Management,
We booked a car through your website, specifically requesting a convertible, _ _ (= что указано) in the booking details (reservation number ABC12345).
We booked a car through your website, specifically requesting a convertible, as mentioned in the booking details (reservation number ABC12345).
We understand that s_ _ _ _ (= такие недоразумения порой происходят), and we would greatly appreciate your help in finding a solution.
We understand that such mix-ups can happen, and we would greatly appreciate your help in finding a solution.
Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding? O_ (= в противном случае), we might have to take legal action.
Otherwise, we might have to take legal action.
[email of complaint]
(Заранее) спасибо за понимание и помощь.
Thank you for your understanding and assistance.
[emailing]
add correct punctuation
best regards Olga Popp
Best regards,
Olga Popp
note: the name is written on the new line
there’s no full stop after the name
[emailing]
Dear Seaview Hotel Management,
‘My’ or ‘my’? family and I have just arrived at your hotel,
Dear Seaview Hotel Management,
My family and I have just arrived at your hotel,
note the CAPITAL letter after the comma!
Alternatively, if that is not feasible, I would like you to i_ _ full _. (= сделать полный возврат платежа)
Alternatively, if that is not feasible, I would like you to issue a full refund.