Letter of complaint Flashcards

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1
Q

_ _ (= если возможно), we would love to be moved to a room with a sea view. _ (= в качестве альтернативы), if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?

A

If possible, we would love to be moved to a room with a sea view. Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?

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2
Q

Alternatively, if that is not f_ (= realistic), perhaps there is another way we could be compensated for the misunderstanding?

A

Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?

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3
Q

We understand that such mix-ups can happen, and we w_ g_ _ (= мы были бы очень признательны за..) your help in finding a solution.

A

We understand that such mix-ups can happen, and we would greatly appreciate your help in finding a solution.

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4
Q

[emailing: цель письма]
My family and I have just arrived at your hotel, and I _ _ _ let you know about an issue with our room reservation.

A

My family and I have just arrived at your hotel, and I am writing to let you know about an issue with our room reservation.

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5
Q

[emailing]
My family and I have just arrived at your hotel, and I am writing to let you know about _ _ _ (= проблему с) our room reservation.

A

My family and I have just arrived at your hotel, and I am writing to let you know about an issue with our room reservation.

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6
Q

We booked a room through your website with the expectation of a sea view. _ (однако), the room we were given does not have the sea view.

A

However, the room we were given does not have the sea view.

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7
Q

We booked a car through your website, s_ _ a convertible (= запросив именно кабриолет), as mentioned in the booking details (reservation number ABC12345).

A

We booked a car through your website, specifically requesting a convertible, as mentioned in the booking details (reservation number ABC12345).

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8
Q

[emailing]
_ Seaview Hotel Management[?]

A

Dear Seaview Hotel Management,

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9
Q

We booked a car through your website, specifically requesting a convertible, _ _ (= что указано) in the booking details (reservation number ABC12345).

A

We booked a car through your website, specifically requesting a convertible, as mentioned in the booking details (reservation number ABC12345).

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10
Q

We understand that s_ _ _ _ (= такие недоразумения порой происходят), and we would greatly appreciate your help in finding a solution.

A

We understand that such mix-ups can happen, and we would greatly appreciate your help in finding a solution.

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11
Q

Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding? O_ (= в противном случае), we might have to take legal action.

A

Otherwise, we might have to take legal action.

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12
Q

[email of complaint]

(Заранее) спасибо за понимание и помощь.

A

Thank you for your understanding and assistance.

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13
Q

[emailing]
add correct punctuation

best regards Olga Popp

A

Best regards,
Olga Popp

note: the name is written on the new line
there’s no full stop after the name

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14
Q

[emailing]
Dear Seaview Hotel Management,

‘My’ or ‘my’? family and I have just arrived at your hotel,

A

Dear Seaview Hotel Management,

My family and I have just arrived at your hotel,

note the CAPITAL letter after the comma!

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15
Q

Alternatively, if that is not feasible, I would like you to i_ _ full _. (= сделать полный возврат платежа)

A

Alternatively, if that is not feasible, I would like you to issue a full refund.

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16
Q

We booked a room _ _ _ (= на вашем сайте) for the dates 17.05.24 to 20.05.24 with the expectation of a sea view, as mentioned in the room description.

A

We booked a room through your website for the dates 17.05.24 to 20.05.24 with the expectation of a sea view, as mentioned in the room description.

17
Q

We’d like to get a discount, _ _ for the time we spent _ _ _. (= в качестве компенсации за время, потраченное на решение этой проблемы)

A

We’d like to get a discount, to compensate for the time we spent resolving this issue.

18
Q

We understand that such mix-ups can happen, and we would greatly appreciate your _ _ fi_ _ _ (= за помощь в поиске решения).

A

We understand that such mix-ups can happen, and we would greatly appreciate your help in finding a solution.

19
Q

Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the _ (= недопонимание)?

A

Alternatively, if that is not feasible, perhaps there is another way we could be compensated for the misunderstanding?