Lessons from dutch IT-outsourcing success and failures

Question 1

what are the nine factors important to a succesfull IT outsourcing

Answer 1

1. working according to the transition plan (significant)
2. managing the business case of the outsourcer (not significant)
3. managing the business case of the service supplier (not significant)
4. transfer of staff (not significant)
5. assets transfer (not significant)
6. demand management (significant)
7. retention of expertise (not significant)
8. communication inside the outsourcer’ organization (not significant)
9. communication inside the vendor’s organization (significant)