ITO theory

Question 1

What are the stages of outsourcing

Answer 1

1. Decision phase

2. Implementation phase

Question 2

What stages happen in the decision stage?

Answer 2

1. why do we want to outsource
2. what do we want to outsource
3. which

Question 3

What stages happen in the implementation phase

Answer 3

1. how

2. outcome

Question 4

(triangle)C

Answer 4

production cost difference (internal-market)

Question 5

(triangle)G

Answer 5

governance cost difference (internal-market)

Question 6

When to outsource and when to insource?

Answer 6

1. if C + G > 0 –> outsource
2. if C + G = 0 –> indifferent
3. if C + G < 0 –> insource

Question 7

What are the elements of the balanced scorecard

Answer 7

1. financial perspective
2. business process
3. organizational learning
4. customer perspective