Lesson 5 Outputs Flashcards
1
Q
Plan
A
- Strategic, tactical, and operational plans
- Portfolio decisions for design and transition
- Architectures and policies for design and
transition - Improvement opportunities for improve
- Product and service portfolio for engage
- Contract and agreement requirements for
engage
2
Q
Improve
A
- Improvement initiatives and plans for all value
chain activities - Value chain performance information for plan
and the governing body - Improvement status reports for all value chain
activities - Service performance information for design
and transition
3
Q
Engage
A
- Consolidated demands and opportunities for plan
- Product and service requirements for design and transition
- User support tasks for deliver and support
- Improvement opportunities and stakeholders’ feedback for improve
- Change or project initiation requests for obtain or build
- Contracts and agreements with external and internal suppliers for obtain/build and design and transition
- Knowledge and information about third-party service components for all value chain activities
- Service performance reports for customers
4
Q
Design & Transition
A
- Requirements and specifications for obtain or build
- Contract and agreement requirements for engage
- New and changed products and services for deliver and support
- Knowledge and information about new and changed products and services to all value chain
activities - Performance information and improvement opportunities for improve
5
Q
Obtain/Build
A
*Service components for deliver and support
* Service components for design and transition
* Knowledge and information about new and changed service components to all value chain
activities
* Contract and agreement requirements for engage
* Performance information and improvement opportunities for improve
6
Q
Deliver & Support
A
- Services delivered to customers and users
- Information on the completion of user support tasks for engage
- Product and service performance information for engage and improve
- Improvement opportunities for improve
- Contract and agreement requirements for engage
- Change requests for obtain or build
- Service performance information for design and transition
