Lesson 3 Flashcards
It is the primary means of delivering customer value
Information Management
It is a set of interrelated activities that transform inputs into outputs
Process
Which dimension encompasses an organization’s relationships with other organizations
Partners and Suppliers
What does the Information and Technology dimension include?
- Information and knowledge
- Technologies
- Relationships between the components
What does GDPR stand for?
General Data Protection Regulation
An organization’s strategy for choosing partners and suppliers should be based on….
- Goals
- Culture
- Business Environment
Who advocates values that help and motivate people to work in desirable ways.
Leader
Which dimension focuses on the challenges of information management such as security and regulatory compliance requirements.
The information and technology dimension
a model for enabling on-demand network access to a shared pool of configurable computing resources that can be rapidly provided with minimal management effort or provider interaction
Cloud Computing
It is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services.
Value Streams and Processes
Who should ensure that its structure and management is well-defined and supports its overall strategy and operating model?
Organization
What does PESTLE stand for?
Political
Economic
Social
Technological
Legal
Environmental
It is a series of steps an organization undertakes to create and deliver products and services to consumers.
value stream
What is SVS?
service value system
What does ITSM stand for?
IT Service Management
