Lesson 2 Part 1 Flashcards
It is a configuration of an organization’s resources designed to offer value to consumers
Product
Employment, taxes, and organizations’ contribution to the development of the community
Society and community
Funding from the consumer, business development, and image improvement
Service provider
Co-created through an active collaboration between providers and consumer
Value
Who are the stakeholders of Service Management?
Organization
Service Providers
Service Consumers
Other Stake Holders
Financial and non-financial contributions from other organizations
Charity organizations
Financial benefits such as dividends and a sense of assurance and stability
Shareholders
A generic role that simplifies the definition and description of the structure of service relationships
Service consumers
Financial and non-financial incentives, career and professional development, and a sense of purpose
Service provider employees
Organizations tailor products to suit their consumer groups.
Product
It is complex and not entirely visible to the consumer.
Product
Achieved benefits and optimized costs and risks
Service consumers
A role that authorizes a budget for service consumption
Sponsor
A provider sells services in the open market to other businesses and individual consumers
Service providers
A role that uses services
User
