Lesson 2 Part 3 Flashcards
Determines whether a service is ‘fit for purpose’
Utility
produces outputs that help its consumers to achieve certain outcomes
service provider organization
Used in the context of measuring the probability of positive outcomes as well as negative outcomes.
Risk
A tangible or intangible deliverable of an activity
Output
Determines whether a service is ‘fit for use’
Warranty
Possible event that could cause harm or loss, or make it more difficult to achieve objectives.
Risk
can introduce new risks and costs and can negatively affect some of the intended outcomes while supporting others.
Service relationships
It is the functionality offered by a product or service to meet a particular need.
Utility
Lack of staff availability
Risks removed from a consumer
the amount of money spent on a specific activity or resource. It can be expressed in non-monetary terms, such as time spent, people allocated, and so on.
Costs
Summarized as ‘what the service does’
Utility
Service provider ceasing to trade
Risks imposed on a consumer
Service relationships are perceived as valuable only when they have more…
positive effects
It is defined as an assurance that a product or service will meet the agreed requirements.
Warranty
Summarized as ‘how the service performs’
Warranty
