Lesson 5: Identify a problem for change

Question 1

What is a driver diagram?

Answer 1

• a 1 page summary
• aim: where you want to be
• causes: the things that are stopping you from achieving your aim
• change ideas: things you could try to bring you closer to your aim

Question 2

what does the driver diagram start with?

Answer 2

the aim

Question 3

what is the second section of the driver diagram?

Answer 3

the drive- primary, secondary etc;

Question 4

How do you write the aim of the driver diagram?

Answer 4

• Don’t use jargon or specific terminology
• use SMART characteristics
• make it measurable and clarify the end point

Question 5

What should you consider when creating change ideas in a driver diagram?

Answer 5

• How much does it contribute to the aim?
• Will it bring more/less improvement compared to others?
• Will they be difficult to instigate/manage?
• Is it sustainable?
• Do you have the resources to facilitate it?

Question 6

What makes a good idea for change? (driver diagram)

Answer 6

Small and Simple
- can plan effectively to instigate the change process
- build teams trust as the improvement lead
- provides encouragement to the team to provide change

Big and Complex
- more experience needed from QI lead
- longer lead in time
- involves more people/ crossing boundaries

BIG AND SIMPLE IS IDEAL

Question 7

What is the vital few?

Answer 7

• When implementing change would it be most effective if you focus on the main 80% (the vital few) rather than everything (the useful many)?
• the vital few are normally more complex than the useful many
• the useful many account for less, but are easier to access