Lesson 5. Counseling Techniques

Question 1

Benefits of Counseling

Answer 1

• Improved communication
• Enhanced relationships
• A happier family
• Peace of mind
• Improved self-esteem
• More satisfaction out of life
• Personal growth
• Improved job performance

Question 2

Counseling may be helpful in any of the following areas:

Answer 2

• Adult relationships
• Career change
• Dealing with loss of a loved one
• Anxiety
• Depression
• Adjustment to family changes
• Parent-child relationships
• Sibling relationships
• Divorce
• Cooperative parenting between divorced parents
• Abusive relationships
• Learning Disabilities or Attention Deficit Disorder
• Trauma

Question 3

Essential Counseling Techniques: Some Qualities of a Good Counselor

Answer 3

• Empathy (the ability to understand the view of another person)
• Respectful
• Warm
• Confidential/discreet
• Honest
• Attentive/listening
• Unbiased
• Understandable/clear
• Unhurried

Question 4

Elements of Counseling Skills

Answer 4

• Effective Counseling
• Active Listening
• Paraphrasing, Summarizing, and Clarifying
• Reflecting and Validating Feelings
• Giving Clear Information
• Arriving at Agreement

Question 5

Effective Counseling

Answer 5

Use questions to elicit facts or feelings about the client’s health

Question 6

True or False

Use open-ended questions to quickly gather factual, non-sensitive information (e.g., name, age).

Answer 6

False. Use closed-ended questions (yes/no) to quickly gather factual, non-sensitive information (e.g., name, age).

Question 7

Active Listening

Answer 7

In order to get the information needed to help a client, listening actively is a must

Question 8

Paraphrasing, Summarizing, and Clarifying

Answer 8

involves repeating, synthesizing, or summarizing in other words what the client has told you

Question 9

Reflecting and Validating Feelings

Answer 9

involves clarifying the feelings the client expresses in order to help understand his or her emotions

Question 10

Giving Clear Information

Answer 10

Before giving any information, it is helpful to ask questions to determine how much the client already knows

Question 11

involves clarifying and summarizing the decisions that a client has made during the counseling session

Answer 11

Arriving at Agreement

Question 12

Inappropriate Responses in Counseling

Answer 12

• Judging
• Attacking
• Denial
• Pity

Question 13

Counseling Technique Tools

Answer 13

• Asking Questions
• Active Listening
• Encouraging Body Language
• Paraphrasing
• Summarizing

Question 14

important tool in the counseling kit

Answer 14

Open and closed-ended questions

Question 15

Open-ended questions

Answer 15

used in order to gather lots of information

Question 16

OEQ are great for:

Answer 16

• Starting the information gathering part of the session
• Keeping the client talking

Question 17

“Why” questions imply?

Answer 17

implies judgment and it can be asking an unanswerable question

Question 18

Closed-ended questions

Answer 18

used in order to gather specific information

Question 19

CEQ may sound a little harsh, but are needed for:

Answer 19

• Getting necessary information
• To get bring a chatty client back on track or interrupt her/him

Question 20

In Active Listening, the listener says…

Answer 20

The listener says very little but conveys empathy, acceptance and genuineness.

Question 21

Steps in Active Listening

Answer 21

• Before the session, make sure your physical needs are taken care of (thirst, hunger, bathroom, stretching).
• Look at the speaker
• Watch your body language!
• Encourage the speaker to continue with short, gentle comments like “uh-huh”, “really!?”, “tell me more”, etc.

Question 22

Some Inappropriate Body Languages

Answer 22

• Arms crossed
• slumped
• bored expression
• looking offside

Question 23

SOLERF Method

Answer 23

S - Squarely face person vs. sitting kitty-corner.
O - use Open posture vs. crossed arms and legs
L - Lean a little toward the person vs. settling back in your chair
E - use Eye contact vs. staring off into deep space
R - Relax, keep it natural vs. sitting like a board
F – look friendly vs. neutral or scowling

Question 24

Tone of Voice

Answer 24

• High/low
• loud/soft
• fast/slow
• accomodating/demanding
• light-hearted/gloomy

Question 25

Summarizing

Answer 25

Focusing on the main points of presentation or session in order to highlight them

Question 26

What is Beginning Summary and Ending SUmmary

Answer 26

Beginning Summary - recalling what happened at the last meeting
Ending Summary - attempting to condense what has happened over 40 minutes into a few minutes worth of material