Lesson 4 Characteristics and Needs of Clients Processes, Methods and Tools

Question 1

4 Counseling Process

Answer 1

1. Relationship Building
2. Problem Identification and Exploration
3. Planning for the Problem Solving
4. Solution Application and Termination

Question 2

4 Counseling Strategies

Answer 2

1. Relationship Strategies
2. Communicating Strategies
3. Assessment Strategies
4. Insight Strategies

Question 3

Define Relationship Strategies

Answer 3

attending, accepting, empathic understanding, being genuine and transparent, respecting, listening, responding, caring, and ensuring emotional security of the client

Question 4

Define Communicating Strategies

Answer 4

responding to verbal and non-verbal messages, silence, clarifying, reflecting, inquiring, paraphrasing and summarizing.

Question 5

How does Planning for the Problem Solving works?

Answer 5

a. set a goal
b. identify and list all possible solutions
c. explore the consequences of the suggested solutions
d. prioritize the solution

Question 6

Steps in Problem Identification and Exploration

Answer 6

• Define the problem
• Explore the problems
• Integrate the information

Question 7

Define Assessment Strategies

Answer 7

evaluating the client’s situation, coping levels, helping the client explore suitable alternatives and determining appropriate resources and referrals

Question 8

Define Insight Strategies

Answer 8

facilitating the discovery of conflicts, helping the client understand conscious, unconscious and altered conscious thoughts.

Question 9

8 Counseling Skills

Answer 9

• Listening Skills
• Leading Skills
• Reflecting Skills
• Summarizing Skills
• Confronting Skills
• Interpretative Skills
• Informing Skills
• Teaching Coping Skills

Question 10

Define Listening Skills

Answer 10

counselor notes verbal and nonverbal behaviors of client and responds to the basic messages of client, clarifies content and emotions and checks the client’s perceptions for accuracy

Question 11

Define Leading Skills

Answer 11

leading the counseling interview, encourages and elaborates discussions, focuses on the issue by controlling confusion or diffusion, conducts open and closed inquiries through unstructured strategy of questioning

Question 12

Define Reflecting Skills

Answer 12

reflects feelings as he responds to the client’s emotion, reflects contents as he underscores the ideas and messages, and reflects experience as he responds to client’s total experience

Question 13

Define Summarizing Skills

Answer 13

putting the client’s messages and emotions together to make a total picture.

Question 14

Define Confronting Skills

Answer 14

recognizes and describes feelings, reacts to client’s expressions and emotions, screens and pinpoints feelings, promotes self-confrontation, and facilitates the loosening of the client’s feelings.

Question 15

Define Interpretative Skills

Answer 15

facilitates awareness as he symbolizes the client’s messages and emotions for a wider understanding of feelings and for broader perceptions

Question 16

Define Informing Skills

Answer 16

gives valid information based on research and expertise and discusses with the client alternatives for possible solution of problems or possible ways of attending the client’s concerns.

Question 17

Define Teaching Coping Skills

Answer 17

encourages client to learn effective ways of solving his problems by creating conditions on how to solve his problems by using his own resources

Question 18

7 Counseling Tools

Answer 18

• Observation
• Inventories/Questionnaires
• Autobiographical sketches
• Case Study
• Assessment
• Anecdotal Records
• Psychological Interview

Question 19

Examples of Counseling Tools

Answer 19

• Therapeutic Dream Catchers
• Art Therapy

Question 20

10 Counseling Services

Answer 20

• Individual Counseling
• Group Counseling
• Career Counseling
• Couple Counseling
• Family Counseling
• Community Referrals
• Assessment
• Training
• Consultation
• Research

Question 21

Define Individual Counseling

Answer 21

confidential short-term therapy available to all clients/students.

Question 22

The initial appointment in individual counseling will ___ ____ if short-term individual counseling is recommended, and an ____ will be made with a staff member as soon as possible.

Answer 22

The initial appointment will 𝗵𝗲𝗹𝗽 𝗰𝗹𝗮𝗿𝗶𝗳𝘆 if short-term individual counseling is recommended, and an 𝗮𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 will be made with a staff member as soon as possible.

Question 23

Client’s Issues involved in Individual Counseling

Answer 23

• roommate difficulties
• loneliness
• anxiety
• low self-esteem
• disordered eating
• stress management
• abuse issues
• Procrastination
• family problems
• interpersonal conflicts
• difficulty in intimate relationships
• questions about sexuality or sexual orientation
• depression
• cultural or ethnic concerns
• achievement conflicts
• concerns about use of alcohol or drugs
• gender identity questions

Question 24

Define Group Counseling

Answer 24

There are a variety of counseling groups to help clients/students find a forum of peer support and meet with other clients/students who can relate to one another