Lesson 5

Question 1

Culture shock:

Answer 1

Confusion and discomfort a person experiences in an unfamiliar culture

Question 2

Culture:

Answer 2

The shared set of beliefs, values, and patterns of behavior
common to a group of people

Question 3

Cultural intelligence:

Answer 3

The ability to adapt and adjust to new cultures

Question 4

Ethnocentrism:

Answer 4

It is a tendency to consider one’s own culture as superior
to others

Question 5

Stages in adjusting to a new culture:

Answer 5

1. Confusion
2. Small victories
3. The honeymoon
4. Irritation and anger
5. Reality

Question 6

Edward Hall’s silent languages of culture:

Answer 6

1. Context
2. Time
3. Space

Question 7

Context: Low context cultures

Answer 7

Emphasize communication via
spoken or written words (US, CAN, Germany)

Question 8

Context: High context cultures

Answer 8

Rely on nonverbal and
situational cues as well as on spoken or written words (Thailand, Malaysia)

Question 9

Time: Monochronic cultures

Answer 9

People tend to do one thing at a
time (Canada)

Question 10

Time: Polychronic cultures

Answer 10

Time is used to accomplish many
different things at once (Egypt)

Question 11

Space

Answer 11

Proxemics – study of how people use space to communicate

Question 12

Cultural tightness-looseness:

Answer 12

Strength of norms that govern social behavior

(Loose culture: Australia, Brazil, Hungary
Tight culture: Japan, Korea, Malaysia)

Question 13

Comparative management:

Answer 13

Management practices
systematically differ among countries and/or cultures

Question 14

Perception management:

Answer 14

Flexible & nonjudgmental

Question 15

Relationship management:

Answer 15

Sensitive to others’ emotions and feelings

Question 16

Self-management:

Answer 16

Understand her or his own emotions and values