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GMS 200 > Lesson 1 > Flashcards

Lesson 1 Flashcards

Chapter 1

1
Q

What is Intellectual Capital

A

The combined brainpower and shared knowledge of an organization’s employees

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2
Q

A knowledge worker’s mind is a ___________

A

critical asset to employers and requires ongoing development of multiple skill sets

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3
Q

What equals Intellectual Capital

A

Commitment x Competency

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4
Q

What does Competency represent

A

your personal talents or job related capabilities

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5
Q

What does Commitment represent

A

how hard you work to apply your talents and capabilities to important tasks

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6
Q

What industrial age are we in

A

Fourth - cloud computing, mobile internet, automation, robotics, AI

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7
Q

Define Talent

A

High-performing organizations get extraordinary results from their employees by properly utilizing their skills

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8
Q

What is Tech IQ

A

A person’s ability to use current technologies at work and in personal life

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9
Q

What is Globalization

A

The worldwide interdependence of resource flows, product markets, and business competition that characterize our economy

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10
Q

What is Job migration

A

Occurs when firms shift jobs from one country to another

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11
Q

What is Reshoring

A

The shifting of manufacturing and jobs back home from overseas

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12
Q

Define Ethics

A

The code of moral principles that sets standards of conduct of what is “good” and “right”, as well as “bad” and “wrong”

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13
Q

What does Workforce diversity reflect

A

Differences with respect to gender, age, race, ethnicity, religion, sexual orientation and able-bodiedness

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14
Q

What are diversity biases in the workplace

A
  1. Prejudice
  2. Discrimination
  3. Glass ceiling effect
  4. Age
  5. Religion
  6. Gender
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15
Q

What is Prejudice

A

The display of negative, irrational opinions and attitudes

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16
Q

Define Discrimination

A

Unfairly treating members of some groups

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17
Q

What is Glass Ceiling effect

A

An invisible barrier or ceiling

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18
Q

What are the three kinds of workers (Shamrock organization)

A
  1. Permanent full time workers
  2. Temporary part-time workers
  3. Freelance or contract workers
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19
Q

What is Self-management

A

The ability to assess yourself realistically, recognize strengths and weaknesses, make constructive changes, and manage personal development

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20
Q

What are Organizations

A

A collection of people working together to achieve a common purpose

21
Q

What do Organizations provide

A

Goods and services of value to customers and clients, and seek to serve society

22
Q

What is active oversight in management

A

Active oversight refers to the supervision of top management decisions and corporate strategy

23
Q

What is value creation in organizations

A

An organization’s operations add value to the original cost of resource inputs, leading to profit for businesses and wealth addition for nonprofit organizations

24
Q

What is performance effectiveness

A

An output measure of task or goal accomplishment

25
Q

What is performance efficiency

A

An input measure of the resource costs associated with goal accomplishment

26
Q

What does productivity measure

A

The quantity and quality of outputs

27
Q

What are the 7 workplace changes

A
  1. Focus on valuing human capital
  2. Demise of “command-and-control”
  3. Emphasis on teamwork
  4. Pre-eminence of technology
  5. Importance of networking
  6. New workforce expectations
  7. Concern for sustainability
28
Q

What is the role of managers

A

Managers directly support, supervise, and help activate the work efforts of others

29
Q

What are the levels of management

A

Board of directors, Top managers, Middle managers, and Team leaders

30
Q

What are the five types of managers

A
  1. Line managers
  2. Staff managers
  3. Functional managers
  4. General managers
  5. Administrators
31
Q

What do line managers do

A

They are responsible for work activities that directly affect organization’s outputs

32
Q

What do staff managers do

A

They use technical expertise to advise and support the efforts of line workers

33
Q

What do functional managers do

A

They are responsible for a single area of activity

34
Q

What do general managers do

A

They are responsible for more complex units that include many functional areas

35
Q

What do administrators do

A

They are managers who work in public and nonprofit organizations

36
Q

What is managerial performance accountability

A

The requirement to show performance results to a supervisor

37
Q

What is Quality of Work Life (QWL)

A

An indicator of the overall quality of human experiences in the workplace and is considered a high-priority issue of human sustainability

38
Q

What are some indicators of QWL

A
  1. Respect
  2. Fair pay
  3. Safe working conditions
  4. Opportunities to learn and use new skills
  5. Room to grow and progress in a career
  6. Protection of individual rights and wellness
39
Q

________ support _______ that supports _________ that serves _________

A

Top managers / Team leaders and managers / front-lint operating workers / customers and clients

40
Q

The 4 functions of the Management Process

A

Planning, Organizing, Leading and Controlling

41
Q

Planning:

A

Setting performance objectives and deciding how to achieve them

42
Q

Organizing:

A

Arranging tasks, people, and other resources to accomplish the work

43
Q

Leading:

A

Inspiring people to work hard to achieve high performance

44
Q

Controlling:

A

Measuring performance and taking action to ensure desired results

45
Q

What is social capital in the context of managerial roles?

A

The capacity to attract support and help from others, essential for advancing managerial agendas (shared values)

46
Q

What are Katz’s essential managerial skills

A
  1. Technical skills
  2. Human & interpersonal skills
  3. Critical thinking/Conceptual skills
47
Q

What are technical skills

A

The ability to use a special proficiency or expertise to perform particular tasks that bring value to an employer

48
Q

What are human and interpersonal skills

A

The ability to communicate, collaborate, and network to lead and contribute to teams while engaging others with a spirit of trust

49
Q

What are critical thinking/conceptual skills

A

The capacity to break problems down into smaller parts for effective analysis

GMS 200 (10 decks)

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