Lesson 4 Keeping the Team on Track

Question 1

power/interest grid

Answer 1

grid to classify stakeholders by the two dimensions of power and interest

Question 2

power/influence grid

Answer 2

grid to classify stakeholders by the two dimensions of power and influence

Question 3

salience model

Answer 3

three dimensional model used to classify stakeholders based on power, legitimacy and urgency

Question 4

actual costs (AC)

Answer 4

actual costs incurred for a project or specific activity; needed to determine cost variance

Question 5

earned value (EV)

Answer 5

a measure of work performed expressed in terms of budget authorized for that work; default formula :
EV = Budget at Completion (BAC) X % Complete

Question 6

Budget at Completion (BAC)

Answer 6

the sum of all budgets established for the work to be performed

Question 7

Planned Value (PV)

Answer 7

the authorized budget assigned to scheduled work

Question 8

cost variance (CV)

Answer 8

cost variance expressed as the difference between the earned value and actual costs; formula:
CV = EV - AC

Question 9

schedule variance (SV)

Answer 9

a measure of schedule performance expressed as the difference between earned value and planned value; formula:
SV = EV - PV

Question 10

Cost performance index (CPI)

Answer 10

a measure of cost efficiency expressed as a ratio of earned value to actual cost: formula:
CPI = EV / AC

Question 11

Schedule performance index (SPI)

Answer 11

a measure of schedule efficiency expressed as a ratio of earned value to planned value; formula:
SPI = EV / PV

Question 12

To-complete-performance-index (TCPI)

Answer 12

a measure of the cost performance required to be achieved with the remaining resources in order to meet a specified management goal; formula:
(BAC - EV) / (BAC - AC)

Question 13

Estimate at Completion (EAC)

Answer 13

The expected total cost of completing all work for the project taking the sum of the actual costs plus the estimate to complete; formula:
EAC = AC + ETC

Question 14

Estimate to Complete (ETC)

Answer 14

the expected cost to complete the remaining work

Question 15

Variance at Completion (VAC)

Answer 15

the variance between the original budget and the estimate at completion; formula:
VAC = BAC - EAC

Question 16

throughput metrics

Answer 16

measurement of the team’s work that has moved from one stage to another stage over a certain time

Question 17

cycle time

Answer 17

time required from initiation of work until completion of work or delivery

Question 18

value stream map

Answer 18

presents a visual representation of a process and the actions in each step to determine efficiencies and waste

Question 19

Tuckman’s ladder

Answer 19

the stages of team development: forming, storming, norming, performing and adjourning

Question 20

emotional intelligence (EI)

Answer 20

the ability to identify, assess and manage the personal emotions of oneself and others

Question 21

nominal group technique (NGT)

Answer 21

a technique that enhances brainstorming with a voting process

Question 22

active listening

Answer 22

communication technique that involves acknowledging what you hear and confirming that what you heard is what the sender intended

Question 23

Maslow’s hierarchy

Answer 23

theory that places the needs of an individual in a pyramid or triangle; lower-level needs must be satisfied before a high level one can be addressed

Question 24

McGregor’s Theory X and Y

Answer 24

Theory X states that people need to be managed to maintain productivity; Theory Y is the opposite: people want to work and do not require constant supervision

Question 25

McClelland’s Achievement Theory

Answer 25

people are motivated by achievement, power or affiliation

Question 26

Herzberg’s Motivation Theory

Answer 26

success is based on two factors: hygiene factors relate to expected working conditions and are not motivators; motivating factors relate to feelings of achievement, recognition and career growth