Lesson 1 Creating a High Performing Team

Question 1

RACI matrix

Answer 1

A common type of responsibility assignment matrix that uses Responsible, Accountable, Consult and Inform designations to clarify assignments

Question 2

Pre-assignment tools

Answer 2

Tools and techniques to support skills appraisals

Question 3

Virtual teams

Answer 3

a team that supports the project with little or no time spent meeting face-to-face in person

Question 4

Stakeholder

Answer 4

An individual, group or organization that may affect, be affected by, pr perceive itself to be affected by the project

Question 5

servant leadership

Answer 5

leadership style which promotes serving the team to ensure the team is provided with the proper tools, environment and support to achieve its objectives

Question 6

physical resources

Answer 6

non-human resources applied to a project

Question 7

team charter

Answer 7

a document that records team values, operational guidelines and expectations regarding acceptable behavior

Question 8

ground rules

Answer 8

expectations regarding acceptable behavior

Question 9

conflict resolution methods

Answer 9

methods to address conflict to include “withdraw/avoid,” “smooth/accommodate,” “compromise/reconcile (lose/lose),” “force/direct (win/lose),” and “collaborate/problem solve (win/win)”

Question 10

brainstorming

Answer 10

free-form session led by a facilitator to generate ideas and to build on them

Question 11

service level agreement (SLA)

Answer 11

an agreement between the provider of the service and the user that defines the level of service expected

Question 12

resource calendars

Answer 12

calendars that define the working shifts and days and availability of resources

Question 13

go-live blackouts

Answer 13

period of times when changes are suspended in order to stabilize the solution or environment

Question 14

expert judgment

Answer 14

judgment provided by experts in a knowledge area, discipline, industry, practice, etc. as appropriate for the activity being performed

Question 15

lessons learned

Answer 15

knowledge gained through the project and the project experience

Question 16

KANO model

Answer 16

model which prioritizes features or capabilities of a product or service based on Basic, Performance or Excitement factors (from the end user perspective)

Question 17

MoSCoW analysis

Answer 17

prioritization process for features or requirements for a service or product which uses Must Have, Should Have, Could Have and Won’t Have

Question 18

Paired comparison analysis

Answer 18

prioritization method which compares a pair of items at a time

Question 19

100 points method

Answer 19

voters are provided 100 points and use those points to score requirements or features

Question 20

fist or five

Answer 20

technique using hands and fingers to achieve consensus; a fist is disagreement, an open hand is full agreement

Question 21

roman voting

Answer 21

thumbs up or thumbs down

Question 22

polling

Answer 22

simple polling of team members to determine points of view

Question 23

planning poker

Answer 23

a technique used to obtain consensus on relative estimates using cards

Question 24

dot voting

Answer 24

voting process using dots distributed to voting members

Question 25

retrospective

Answer 25

session to review work performed in order to improve the processes or the product

Question 26

SWOT analysis

Answer 26

a technique used to determine and analyze Strengths, Weaknesses, Opportunities and Threats

Question 27

XP metaphor

Answer 27

a technique from Extreme Programming (XP) which provides for a simplified and non-technical description of a product, service, process or functionality

Question 28

Project Charter

Answer 28

document that formalizes the existence of a project

Question 29

T-shaped skills

Answer 29

having a unique specialty or expertise plus a broader set of skillsets

Question 30

Product box exercise

Answer 30

technique used to explain a product or solution in the same way a marketer might describe features and benefits on a box

Question 31

Sprint planning

Answer 31

an event in scrum in which the team plans the work for the current sprint

Question 32

daily standup (daily scrum)

Answer 32

a short meeting (15 min or less) in which each team member reports status; typical three questions: what have you done since yesterday? what will you do today? what’s in your way?

Question 33

sprint review (demo)

Answer 33

also called product review; a meeting to demonstrate the product resulting from the sprint with the product owner

Question 34

Kanban board

Answer 34

visualization tool that demonstrates progress and the flow of work