Lesson 4: Auditor Cmptnces I Flashcards
According to ISO 9000 and 19011, competency is demonstrated personal attributes, along with ability to apply ______ and ______.
knowledge / skills
Planning ahead, communicating the plan, and plan acceptability are techniques for ______ ______ _______.
good time management
T or F
Auditors must maintain tactful control through the entire audit. Any delay tactics by the Auditee must be addressed and communicated by the Lead Auditor to Auditee Management and the Client.
True, unless delay tactics can be resolved in the field prior to escalating to Auditee Mgmt and Client.
T or F
To save time, Auditees should not be informed when problems are found
F - Auditees “should” be informed when problems are found; avoids confusion later
What is the best way to minimize conflict?
Practice good communication skills
Never try to intimidate an Auditee. What should always be assumed about the Auditee?
Acting in good faith
T or F
Credibility refers to the capacity, quality or power of inspiring belief.
T
Credibility concerns may be abated by assuring the Auditee that all information is _________.
confidential
The Lead Auditor is responsible for running the exit meeting, complete meeting prep, and ensuring finding statements are ready and distributed prior to the meeting.
F - Finding statements are distributed during the meeting.
Why should handouts, such as non-conformities, not be handed out at the beginning of the exit meeting?
Auditee attendees will not be listening to the meeting info.
What audit interview technique promotes resolution of differences through a progressive disclosure process?
No Secrets process
Audits sometimes interfere with the normal flow of the working environment. This can be minimized by proper ______ and _____ techniques.
planning / questioning
