Lesson 10: Bus Apps for Other Issues

Question 1

Org’s may group _______ by dep’t, area, agency, branch, or other functional identification.

Answer 1

processes

Question 2

Org processes such as purchasing, marketing, operations, quality assurance all make up ________. Customers then provide _______ and receive outputs of a _______ _______ system.

Answer 2

systems / inputs / business mgmt

Question 3

Inputs start with customer requirements or _______ _______, whereas a quality mgmt system (org) provides a ______ or _______ to meet that need.

Answer 3

market need / product / service

Question 4

T or F

Coordination and flow of information from area to area or process to process is not generally not a significant factor in system breakdowns.

Answer 4

F - Coordination and flow of info is a significant source of breakdown.

Question 5

Flow of info and product realization can be tested by Auditors through _______ audit techniques.

Answer 5

process

Question 6

Tracing a service, product, treatment, or project from customer need to delivery uses _______ ________ _______.

Answer 6

process auditing techniques

Question 7

All org’s are made up of processes. Each process is described by the abbreviation PEEMMM, which stands for ?

Answer 7

People
Equipment
Environment
Materials
Measures 
Methods - plus inputs and outputs

Question 8

T or F

There are few common elements shared between quality, environmental, and safety audits

Answer 8

F - Many common elements

Note: ISO 19011 represents the commonality between environmental and quality audits.

Question 9

Continuous improvement is the ultimate org objective to stay __________. _________ program objectives need to support this objective to sustain business results.

Answer 9

competitive / Audit

Question 10

T or F

An Auditor that provides consulting for a department may subsequently audit that department if not part of that department.

Answer 10

F - As consultant, an Auditor must not then go back and audit their own work as may bro be fully impartial or objective.