Lesson 4

Question 1

A typical memo does not have………

1. single spacing
2. complimentary close and signature
3. topic headings
4. subject line
5. distribution notation

Answer 1

complimentary close and signature

Question 2

T/F

Writing in FULL CAPS increases the readability of email.

Answer 2

false

Question 3

Use your company’s email network to send……….

1. formal letter to client
2. dinner invitation to colleague
3. evaluation of an employee
4. announcement for company picnic

Answer 3

announcement of company picnic

Question 4

T/F

Email increases both the quantity and quality of information.

Answer 4

false

Question 5

Justification reports are unique in that they are……

1. authorized or requested by the readers
2. often initiated by the writer
3. rarely written by junior employees
4. none

Answer 5

often initiated by the writer

Question 6

T/F

A memorandum usually should be no more than one page.

Answer 6

false

Question 7

T/F

Short reports are always written at the lowest level of technicality.

Answer 7

false

Question 8

T/F

Monitoring of email by an employer is legal.

Answer 8

true

Question 9

T/F

As a form of internal correspondence, memos have few legal implications.

Answer 9

false

Question 10

Memos are major means of written communication within organizations because they……….

1. leave a paper trail
2. are easy to write and read
3. less expensive than other communications media
4. all

Answer 10

leave a paper trail