Lesson 11

Question 1

Three “human factors” that enhance or limit performance include……..

Answer 1

1. attitudes
2. abilities
3. limitations

Question 2

A usable document enables user to do all of the following except…….

1. develop creative approaches to the task
2. use the information successfully
3. easily locate the needed information
4. carry out the task safely, efficiently, and accurately
5. understand information

Answer 2

develop creative approaches to the task

Question 3

T/F

Online documents tend to be organized in modular fashion.

Answer 3

true

Question 4

Usability criteria for a document are defined by……

1. constants of the setting
2. type of task
3. user characteristics
4. all
5. none

Answer 4

all

Question 5

T/F

Usability testing is usually performed only on complex products or documents.

Answer 5

false

Question 6

T/F

Expert users tend to read a document sequentially (pg by pg).

Answer 6

false

Question 7

T/F

A basic usability survey focuses primarily on a document’s content.

Answer 7

false

Question 8

T/F

Usability testing should occur under controlled conditions.

Answer 8

true

Question 9

T/F

In testing a document for usability, each evaluator should work alone.

Answer 9

true

Question 10

T/F

Online documents are often harder to navigate than printed pages.

Answer 10

true