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201OC > Lesson 3.5: Communication Breakdown (ACTIVITIES) > Flashcards

Lesson 3.5: Communication Breakdown (ACTIVITIES) Flashcards

1
Q

It happens when the sender fails to communicate his/her message properly or
when the intended message is not clearly understood by the receiver.

A

communication barrier

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2
Q

It refers to the natural or environmental conditions that hinder a successful
communication transaction.

A

physical barrier

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3
Q

These are issues like trauma, lack of confidence, fear, anger, frustration, and
depression that may affect the communication process.

A

psychological noise

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4
Q

It refers to the way a person responds in a communication situation affected by
personal norms and traditions.

A

cultural barrier

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5
Q

This is an example when linguistic barrier to communication becomes evident.
A. A professor explains his lessons eloquently in class.
B. Elena is afraid to deliver her opening remarks.
C. People do not understand each other’s language.
D. The transmitter disrupted the speech of Ms. Speaker.

A

People do not understand each other’s language.

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6
Q

This is one of the reasons why cultural diversity can make communication inefficient.
A. Cultural diversity allows people to be unique and original.
B. Different culture interpret words, gestures, and symbols differently.
C. Traditions propagate through the preservation of norms and values.
D. Values of people reflect

A

Different culture interpret words, gestures, and symbols differently.

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7
Q

It is the main cause of semantic noise.
A. jeepneys beeping
B. constructing building
C. using excessive technical jargon
D. people talking too loud

A

using excessive technical jargon

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8
Q

Which best defines NOISE in the context of communication?
A. It is the sound of karaoke from your neighbor.
B. It is any sound that occurs during the communication process.
C. It is a sound that blocks or interferes communication situations.
D. It is anything that interferes with the communication.

A

It is anything that interferes with the communication.

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9
Q

Why does communication breakdown occur?
A. because the information is overloading.
B. because of lack of attention among the audiences or receivers.
C. because the listener or receiver has a very short attention span.
D. All of the above

A

all of the above

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10
Q

Which does NOT belong to the group?
A. external noise
B. internal noise
C. semantic noise
D. verbal noise

A

verbal noise

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11
Q

“Mrs. Erlinda was invited as a speaker during the National Women’s Month.
She talked about Gender Equality. She delivered her speech for almost 1
hour with more than 50 slides. The audience appeared uneasy and seemed
uninterested after 20 minutes.”
What barrier of communication is evident in this situation?

A

physiological Barrier

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12
Q

Which communication situation displays physiological barrier?
A. The General Parents and Teachers Association (GPTA) president felt
nervous when he started to speak in front of all the parents and
guardians.
B. The Municipal Agriculture officer is discussing certain agricultural
crops management procedure in a community that is not very
familiar with the topic.
C. The newly designated general manager of the restaurant was a bit
hesitant to talk with the guests.
D. The research teacher discusses with his students about the problem
when a song was played loudly from the other classroom.

A

The research teacher discusses with his students about the problem
when a song was played loudly from the other classroom.

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13
Q

Which situation BEST exemplifies communication breakdown?
A. adjusting your language depending on the people you are talking to
B. incorrect labeling of handouts to be used in product distribution
C. listening to your friend’s heartaches and unsuccessful love stories
D. looking for the positive characteristics or strengths of a speaker

A

incorrect labeling of handouts to be used in product distribution

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14
Q

lack of confidence

A

psychological

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15
Q

connotative and denotative meaning

A

linguistic

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16
Q

loud party

A

physiological

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17
Q

. different races

A

cultural

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18
Q

poor lighting

A

physiological

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19
Q

lack of interest and attention

A

psychological

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20
Q

different views and opinions

A

cultural

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21
Q

using idiomatic expressions

A

linguistic

22
Q

information overload

A

psychological

23
Q

feel frustrated

A

psychological

24
Q

What influence the interpretation of conversation to effective
communication?

A

noise

25
Q

When is the communication process complete?
A. when the message enters the channel of communication
B. when the receiver understands the message and feedback
C. when the sender transmits message to the receiver
D. when the sender transmits the message successfully

A

when the receiver understands the message and feedback

26
Q

Which barrier includes the mental conditions of the listener?

A

psychological barrier

27
Q

Which barrier includes the hearing or sight problem of the listener?

A

physical barrier

28
Q

In which barrier can semantic noise be classified?

A

linguistic barrier

29
Q

Which of the following must the listener do to avoid mental noise?
A. Be ready for the communication activity.
B. Be attentive and respond to the speaker.
C. Just remain quiet and daydream
D. Must not think of any problem during class hours

A

Be attentive and respond to the speaker.

30
Q

In which barrier does gender be classified in communication?

A

cultural barrier

31
Q

What is the barrier to which you classify withdrawal of listener?

A

psychological barrie

32
Q

T/F: Inability to understand a message causes failure in
communication.

A

TRUE

33
Q

T/F: The actual message is lost in transmission.

A

FALSE

33
Q

T/F: Emotional problems can sometimes color one’s understanding of
a message.

A

TRUE

34
Q

T/F: Culture may affect the interpretation of meaning in
communication.

A

TRUE

35
Q

T/F: Pictures, gadgets, and other paraphernalia in front of the stage
engage the audience in listening to the speaker.

A

FALSE

36
Q

It takes place when the shared information is mutually understood.

A

effective communication

37
Q

It refers to the use of appropriate speaking volume, rate, acceptable
pronunciation, and proper stressing.

A

speak intelligently

38
Q

It helps to pay attention to the verbal message as well as the nonverbal
message.

A

listen with your ears and eyes

39
Q

It uses concise and simple words to deliver the message.

A

be specific

40
Q

It is important for a receiver to analyze first the message of the sender before
he/she accepts or reject them.

A

do not jump to conclusions

41
Q

Complete communication is ___________to the quality of the communication
process in general.

A

essential

42
Q

________ is making the message direct and straight to the point.
________ information should be eliminated from the communication that
will be sent to the recipient.
A. Clarity…significant
B. Conciseness…insignificant
C. Concreteness…insignificant
D. Courtesy…significant

A

conciseness…insignificant

43
Q

In order to be an effective speaker, you should always ___________ significant
information about your receiver’s mood, race, background, preferences,
education, and others.

A

consider

44
Q

Concrete message is supported by facts, figures, and real life examples. This
will make the receiver to ___________________________.
A. develop rapport to the speaker.
B. realize the importance of communication process.
C. respond quickly to the message.
D. understand the message better.

A

understand the message better

45
Q

As a speaker, you want to deliver a clear message to the audience or receiver.
Therefore, you will __________________ .
A. know their background information
B. include everything in your message
C. respect their culture, values, and beliefs
D. use of simple and specific words to express ideas

A

use of simple and specific words to express ideas

46
Q

Which of the following shows positive feedback or remark?
A. You cooperate consistently with your team members.
B. You display concerned about the other’s job so often but not yours.
C. You show dishonesty in working among with your colleagues.
D. You urge to distract everyone in the office.

A

You cooperate consistently with your team members.

47
Q

Which of the following display the best question and show politeness in
asking for repetition?
A. Could you be more specific?
B. I don’t understand what you said. Could you say it again?
C. Will you please repeat the instruction?
D. Both A and B

A

Will you please repeat the instruction?

48
Q

Which of the following does NOT show polite expression?
A. May I borrow your pen for a moment?
B. Order me a coffee.
C. Perhaps I’m not making myself clear.
D. Tell me, when you are available.

A

Order me a coffee.

49
Q

Which is NOT a time-gaining expression?
A. “Anyway”
B. “Sounds good”
C. “Tell me more.”
D. “Uh-huh”

A

“Sounds good”

50
Q

Which is the BEST expression for asking for a repetition?
A. I’m sorry, would you mind saying that again.
B. Sorry, I didn’t get your point.
C. Sorry, let me explain.
D. What do you mean by that?

A

I’m sorry, would you mind saying that again.

201OC (13 decks)

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