Lesson 3: Communication Breakdown and Strategies

Question 1

process of exchanging thoughts, ideas, and opinions in order to connect with other people.

Answer 1

communication

Question 2

goal of communication

Answer 2

achieve a clear and effective understanding

Question 3

what happens when the goal of communication is not reached

Answer 3

communication breakdown

Question 4

failure to exchange information, resulting in a lack of communication.

Answer 4

communication breakdown

Question 5

It may occur when problems in any of the elements involved arise.

Answer 5

communication breakdown

Question 6

types of communication barrier

Answer 6

physical, psychological, cultural, linguistic

Question 7

are the natural or environmental condition that act as a barrier in communication in sending the message from sender to receiver.

Answer 7

physical

Question 8

refer to social and personal issues of a speaker towards communicating with others.

Answer 8

psychological barrier

Question 9

pertain to communication problems encountered by people regarding their intrinsic values, beliefs, and traditions in conflict with others. People’s culture affect the way they communicate and relate to others.

Answer 9

cultural barrier

Question 10

pertain conflicts with regard to language and word meanings.

Answer 10

linguistic barrier

Question 11

causes of linguistic barrier

Answer 11

words carry denotative and connotative meanings

Question 12

examples of physical barriesr

Answer 12

people talking too loud, noise from a construction site, loud sound of a karaoke, blaring of jeepney horns

Question 13

examples of psychological barriers

Answer 13

trauma; shyness, lack of confidence; depression, anxiety, stress; fear, stage fright

Question 14

examples of cultural barriers

Answer 14

different beliefs; traditions and customs; manners of dressing; speaking

Question 15

examples of linguistic barriers

Answer 15

difference in language; accent and dialect; use of jargon and slang; speech defects or language impairments

Question 16

types of noise acc. to verderber 1991

Answer 16

external, internal, semantic

Question 17

are the “sight, sound and other stimuli that
draw people’s attention away from intended meaning.”

Answer 17

external noise

Question 18

are the “thoughts and feelings that interfere with meaning.”

Answer 18

internal noise

Question 19

are the “alternate meanings aroused by a speaker’s symbols.” This idea means that a word may have another meaning in the minds of the students. This is affected by the language in which they grew and the culture in which they are exposed.

Answer 19

semantic noise

Question 20

examples of external noise

Answer 20

noises from vehicles; singing at the neighborhood; excessive decorations in the classroom; the dog barking

Question 21

examples of internal noise

Answer 21

confrontation with a friend; fear of speaking in front of the class; racial prejudice; overexcitement of the speaker

Question 22

examples of semantic noise

Answer 22

incorrect grammar; using excessive technical jargon; using idiomatic expressions; speaking words that can have different meanings

Question 23

5 ways to avoid communication breakdown acc. to ronnie peterson

Answer 23

having clarity of thought before speaking; learn to listen; take care of your body language and tone; build up your confidence by asking for feedback and observing others; communicate f2f on the important issues

Question 24

Arrange your thoughts before verbalizing them this can help you communicate much more clearly and succinctly. It’s a better idea to say something like, “I’ve got a few ideas here. Let me go through them one at a time. We can treat each one on its own merit.”

Answer 24

having clarity of thought before speaking

Question 25

As simple as it sounds, you’ll be surprised how many people out there don’t know how to listen well. Not understanding those who you are trying to communicate with will lead to a conversation fraught with misunderstandings. Don’t be afraid to ask them to repeat or explain further in polite manner once you don’t understand the point.

Answer 25

learn to listen

Question 26

Keep your emotions in check, try to maintain eye contact, and adopt a relaxed tone when conversing with others.

Answer 26

take care of your body language and tone

Question 27

*Focus on improving your skills by practicing in front of those who you may feel more comfortable with. You can also ask those whose advice you value to give you feedback and critique your communication style after a discussion.

Answer 27

build up your confidence by asking for feedback and observing others

Question 28

Having that face to face dialogue means you can convey your point more clearly, with your body language as well as your tone of voice. It can also help to clear up any misunderstandings or distortion of the message that could occur through other mediums.

Answer 28

communicate f2f on the important issues

Question 29

strategies to avoid communicate breakdown acc. to quipper n.d.

Answer 29

keep focused; speak intelligibly; listen with your ears and eyes; minimize distractions; be specific; dont jump to conclusions; completeness

Question 30

*One way of being focused is to put in mind the purpose communication. As a speaker identify your purpose for speaking and as a listener find the speaker’s purpose thru his/her verbal and non-verbal cues.

Answer 30

keep focused

Question 31

means using the appropriate speaking volume, pitch rate, proper enunciation, stress, and acceptable pronunciation. We speak in order to be understood.

Answer 31

speak intelligibly

Question 32

Pay attention to verbal and non-verbal message. Effective communication depends on what people say and how they say it.

Answer 32

listen with your ears and eyes

Question 33

Look for a place where you can minimize distractions or noise like closed area, empty room, or quiet places. Lessening the cause for confusion means giving more room to focus and concentrate.

Answer 33

minimize distractions

Question 34

Use simple and concise words as much as possible in delivering a message. Being specific means being particular and direct to the point.

Answer 34

be specific

Question 35

Before you give your comments and judgement, be sure that you have listened attentively to the speaker. Conclusions should be drawn after a thorough analysis of point given or information received.

Answer 35

do not jump to conclusions

Question 36

It is important to whole communication process. The speaker should include everything that the receiver needs to hear, respond, react, or evaluate properly. S/he should be able to convey all pertinent details so listener or audience will be able to grasp the intended message.

Answer 36

completeness

Question 37

what are the 7Cs acc. to broom, cutlip, and center 2012

Answer 37

completeness, conciseness, consideration, concreteness, courtesy, clearness, correctness

Question 38

It is important to whole communication process. The speaker should include everything that the receiver needs to hear, respond, react, or evaluate properly. S/he should be able to convey all pertinent details so listener or audience will be able to grasp the intended message.

Answer 38

completeness

Question 39

The message should be direct or straight to the point and should be expressed in the least possible number of words. Irrelevant information should not be included.

Answer 39

conciseness

Question 40

In order to be effective, the speaker should give high regard and courtesy to audience’s background information such as his/her culture, education, religion, status, mood, feelings, and needs. This will result in building rapport or connection with the audience.

Answer 40

consideration

Question 41

Effective communication is backed up by facts, figures, and real-life examples or situations. This will make the receiver to understand the message better.

Answer 41

concreteness

Question 42

The speaker can show respect to his/her receivers through understanding their culture, values, and beliefs. The speaker can show respect to the listeners by demonstrating an understanding of their beliefs, values, and culture. This implies good choice of words and language and a consideration of the audience’s perspectives and feelings on the part of the sender. Showing courtesy helps create a positive vibe with the audience.

Answer 42

courtesy

Question 43

It implies the use of simple and specific words to express ideas. When the speaker focuses on specific ideas, it will not confuse the audience.

Answer 43

clearness

Question 44

Avoiding mistakes in grammar helps to boost the credibility and effectiveness of the message, and at the same time it eliminates negative impact on the audience.

Answer 44

correctness