Lesson 15 - Quality Phlebotomy Flashcards
What is: “strives to achieve highest quality of patient care”
-reduces errors -increases efficiency
Quality Phlebotomy
What is: “entire set of approaches providing patient satisfaction”
Total Quality Management
What is: “used is continually monitor and improve quality aka CQI”
Continuous Quality Improvement (CQI)
What is: “larger set of methods used to guarantee quality patient care”
Quality Assurance
What is: “quantitative method used to ensure accurate results”
Quality Control
What is: “part of a QA that helps spot ID errors”
Delta Check
What is: “conditions that affect test results prior to analysis”
Pre-analytical Variables
What is: “contains protocols and information about tests performed in the lab”
Procedure Manual
What does the phlebotomy procedure manual provide the phlebotomist with?
A. test protocols
B purpose of test
C. equipment needed
D. specimen required
E. All of the above
All of the above
What does the phlebotomy procedure manual provide the phlebotomist with?
A. test schedules
B. collection schedules
C. patient prep. information
D. normal testing values
E. All of the above
All of the above
What are some pre-analytical variables that the phlebotomist can control?
A. patient wait time
B. patient meal time
C. accurate ID
D. specimen handling
E. all except B
E. all except B
Define quality phlebotomy
A. Goal of total quality management
B. Entire set of approaches by. an institution to provide customer satisfaction
C. Set of policies and procedures designed to ensure the delivery of consistently high quality patient care and specimen analysis.
D Set of methods used to guarantee quality patient care
C. Set of policies and procedures designed to ensure the delivery of consistently high quality patient care and specimen analysis.
Define quality assurance
A. Goal of total quality management
B. Entire set of approaches by. an institution to provide customer satisfaction
C. Set of policies and procedures designed to ensure the delivery of consistently high quality patient care and specimen analysis.
D Set of methods used to guarantee quality patient care
D Set of methods used to guarantee quality patient care
Define delta check
A. Goal of total quality management
B. Quality assurance procedure that helps discover identification errors by comparing previous patient results with current results.
C. Set of policies and procedures designed to ensure the delivery of consistently high quality patient care and specimen analysis.
D Set of methods used to guarantee quality patient care
B. Quality assurance procedure that helps discover identification errors by comparing previous patient results with current results.
Define procedure manual
A. Goal of total quality management
B. Quality assurance procedure that helps discover identification errors by comparing previous patient results with current results.
C. Set of policies and procedures designed to ensure the delivery of consistently high quality patient care and specimen analysis.
D. Books that contain protocol and other information about all the tests performed in the lab, including but not limited to, purpose of performing specimen type collection method, et cetera.
D. Books that contain protocol and other information about all the tests performed in the lab, including but not limited to, purpose of performing specimen type collection method, et cetera.
