Lesson 08

Question 1

List eleven (11) principles of engaging conflict:

Answer 1

a. Create a context of conflict
b. Be honest with yourself
c. Handle conflicts at the lowest level possible
d. Grade conflicts
e. Determine what is truly at stake
f. Involve the other side in the situation
g. Be open to creating new possibilities
h. Allow people to save face
i. Do not misuse power
j. Stay in control
k. Look to the future

Question 2

Those who are best at holding crucial confrontations do what?

Answer 2

Make good use of praise between confrontations

Question 3

What can help resolve and even prevent conflicts?

Answer 3

Routine communication

Question 4

What should you do before confronting a conflict?

Answer 4

Evaluated as to their severity and extent

Question 5

In order to preserve your underlying interests, what might you need to do?

Answer 5

Forego your position (pre-defined solution)

Question 6

True collaboration can only occur under what circumstances?

Answer 6

When all sides fully understand the interests of the other parties

Question 7

What sort of language should you use to invite people into the situation?

Answer 7

First-person plural language

Question 8

List four (4) major obstacles that inhibit the inventing of an abundance of options:

Answer 8

a. Premature judgement
b. Searching for the single answer
c. The assumption of a fixed pie
d. Thinking that “solving their problem” is the problem

Question 9

What are more important than conflicts?

Answer 9

Relationships