Lecture 9 - Organisational Change

Question 1

what are the 2 goals of change

Answer 1

• improve the ability of eh organisation to adapt to changes in its environment
• change employee behaviour

Question 2

3 types of organisational change

Answer 2

Adaptive change - reintroducing a familiar practice
Innovative change - introducing a practice new to the organisation
Radically innovative change - introducing a practice new to the industry

Question 3

what is resistance to change

Answer 3

Opposition to doing something by refusing, arguing, delaying the request to change or undertake an activity

Question 4

why do individuals resist change (4)

Answer 4

• force of habit
• need for security
• economic factors
• fear of unknown

Question 5

why do departments resist change (3)

Answer 5

• group disinterest
• threat to existing relationships
• threat to expertise

Question 6

engaged employees are more likely to: (2)

Answer 6

• perform better and willing to take on extra work
• be innovative and want to stay with their employer

Question 7

what are the drivers of employee engagement (4)

Answer 7

1. connection - common purpose and values
2. voice - managers must keep employees informed on organisations progress
3. support - feeling valued, treated fairly
4. scope - purposeful work with chance to grow and succeed.

Question 8

what is Lewin’s 3 step model

Answer 8

1. Unfreezing
2. Changing
3. Refreezing

Question 9

Unfreezing (Lewin’s 3 step model)

Answer 9

• creates the motivation to change

Question 10

Changing (Lewin’s 3 step model)

Answer 10

• provides new information, new ways of looking at things.

Question 11

Refreezing (Lewin’s 3 step model)

Answer 11

• Helps employees integrate the changed behaviour into their normal way of doing things

Question 12

Kotters Steps for managing change (1-5)

Answer 12

1. establish a sense of urgency
2. create the guiding coalition
3. develop a vision and strategy
4. communicate the vision
5. empower action (encourage risk taking, eliminate barriers to change)

Question 13

Kotters steps for managing change (6-8)

Answer 13

6. generate short term wins
7. consolidate gains and produce more change
8. anchor new approaches in the culture

Question 14

the importance of thinking and feeling

Answer 14

• Thinking differently can help change behaviour and lead to better results
• Feeling differently can change behaviour MORE and lead to even better results