Lecture 8 Flashcards
What are the stages of general adaptation syndrome?
Alarm reaction system Resistance stage ( Body dealt with the original stressor, but decreased resistance to other stressors) Exhaustion stage (overall defences drop> burnout/death)
What does the resistance stage of general adaptation syndrome propose?
It proposes that the body deals with the specific stressor, but resistance for other stressor decreases.
What does the exhaustion stage of general adaptation syndrome propose?
It proposes that overall defenses drop
Moderators for job stressors
Social support
Cognitive Appraisal
Resources
What involves emotional labor?
surface and deep acting
what is surface acting?
managing to fake my emotions
what is deep acting?
Managing my emotions including the emotions that are required for my job (e.g empathy for my clients as psychologist)
What are the negative effects of telecommuting (flextime)?
- Interference of work and family roles
- Social isolation
- Cannot clearly differntiate between work and nonwork day( they all seem the same)
what leads to low-strain job? (not much stress)
Low demands + High control!
yes challenge+ yes control over job
how is stress affecting performance?
As the stress makes a persons arousal increase, it increases performance but that doesnt last, and the performance starts to decline.
which 2 domains is stress affecting?
information processing
and performance
Burnout definition
extremely psychological strain because of prolonged response to chronic job sttressors that exceed the amount of resources someone has in order to deal with them.
Burnout results
Emotional exhaustion
Low personal accomplishment
Depersonalization and cynicism ( treat patients/clients like objects because of reduced sensitivity)
Physiological consequences of stress + burnout
-OVERACTIVATION of sympathetic nervous system
-It is indeed evolutionary adaptive, which means those changes can improve decision making
BUT they are unstustainable: Chronic activation of SNS leads to wear and tear on coronary arteries and heart
What does the consequence of burnout: overactication of sympathetic nervous sytem proposes?
It proposes that eventually the chronic activation of sympathetic nervous system results in wear and tear of coronary arteries and heart.
what is a moderator in relationship between negative exchange relationship and burnouts?
communal orientation
why is communal orientation a moderator for the relationship between negative exchange relationships and burnout?
because if we hire someone with high communal orientation, helping people will be intrinsically satisfying, and thus will prevent from burnouts.
individual differences in stress susceptibility
type a personality:
- achievement striving
- hostility
- impatience/irritability
when there are constraints and thus frustration and dissatisfaction, low or high …. is going to moderate the consequent behavior
Low perceived control: destrucive behavior
High perceived control: Constructive behavior
how reduce/manage stress?
problem focus coping ( managing the problem causing the stress)
emotion focused coping(managing the emotional response to the problem)
seeking social support
what is problem focused coping?
managing the problem causing the stress
what is emotional focused coping?
managing the emotional responses to the problem
what are the 3 major categories for reducing stress?
- primary prevention
- secondary prevention
- tertiary prevention
what does primary prevention proposes?
Addressing the root causes:
- Selection policy (right person, right place)
- Adapting the work to individual (increase autonomy and job control)
- work and job design; cognitive reconstructing
