Lecture 6: Learning & Decision-Making

Question 1

Knowledge Management

Answer 1

The conscious process of developing, retaining & disseminating the institutional information within an organization

Question 2

Explicit Knowledge Definition

Answer 2

Readily accessible & transferrable to everyone [documented, tasks & procedures, easy to record]

Question 3

Tacit Knowledge

Answer 3

Knowledge that can only be gained by experience
Unwritten, from memory, “know-how”, difficult to retain

Question 4

Knowledge Management Approached

Answer 4

-tutorials
-Documentations/guidelines/FAQs
-Forms in collaboration environments
-Case studies
-Webinars

Question 5

Barriers to Knowledge Management

Answer 5

1) Silo (prevent info from being spread)
2) Not Invented Here (unwilling to share information and learn from others)
3) Babel (every department has their own language)
4) by-the-book (shares only documented information)
5) Bolt-it-on (perceives new organization of programs as everyone’s burgeoning responsibilities)

Question 6

Decision-making process

Answer 6

1) find and find the problem
2) generate and evaluate alternative solutions
3) make a decision and conduct ethics. Double check.
4) implement decision
5) evaluate results

Question 7

Organizational Decision-Making Approaches

Answer 7

-RATIONAL
-INTUITIVE
-DATA