Lecture 1: Org Behaviour & Job Performance

Question 1

Organizational Behaviour Definition

Answer 1

Field of study related to ATTITUDES and BEHAVIOURS of individuals and groups in organizations

Question 2

Task Performance Definition

Answer 2

Consist of a set of obligations (creative or adaptive) that an employee must fulfil (employees capabilities are vital to drive the organization’s performance)
*Job analysis & NOC

Question 3

Performance Management Models

Answer 3

To measure success, organizations typically require a benchmark or indicators :

Question 4

Performance Management Model 1: Management by Objectives (MBO)

Answer 4

1- Defining organizational goals
2-determining employees’ or subordinates’ objectives
3-constant monitoring
4-performance evaluation
5-providing feedback
6-performance appraisal

Question 5

2: 360-Degree Feedback

Answer 5

An instrument to get performance ratings from different sources (subordinates, coworkers, customers, suppliers)

Question 6

Organizational Citizenship Behaviour [characteristics & Pitfalls]

Answer 6

Characteristics:
-employees going being normal expectations
-Discretionary
-Not directly recognized as formal reward
Potential Pitfalls:
-perceived unfairness
-unstandardized (subjective)

Question 7

Factors promoting OCB

Answer 7

-Society (social welfare participation…)
-Organization (protecting & saving company resources)
-Group (interpersonal harmony…)
-Personal (taking initiative…)

Question 8

Counterproductive Work Behaviour

Answer 8

EG: theft, backstabbing, excessive socializing…
** preemployment, behavioral/integrity tests can help mitigate risks related to CWBs