Lecture 4: Process Perspectives Flashcards

1
Q

Forecasting

A
  • the aim to forecast as accurately as possible but demand is unpredictable
  • forecasting is where capacity planning and control kicks in
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

choosing the best type of process

A
  • Consider: overall demand, changes in demand, product design, variability in design, product quality, product lifecycle, skill and experience, customer involvement
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Making the right design decision

A
  1. Layout and flow: - physical location of the creating of products or services and the allocation of tasks creating products or services
  2. Process technology: - the machines, equipment and devices that create/deliver products or services
  3. Job design: - how each job is structured
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Primary Processes

A
  • A process is a set of logically related tasks or activities performed to achieve a defined business outcome
  • a value of chain is a collection of processes that are performed by a company to create value for its customers
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Porter’s value chain (primary and secondary processes)

A

Primary processes: New Product development > Inbound logistics > marketing and sales > operations > distribution > after-sales service

Secondary processes: Finance, accounting, legal information, technology, human resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Suppler chain operations Reference (SCOR) model (SMDR)

A

-Your company has a plan to source, make, deliver and make return

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Mapping out a business process

A

To change the activities and prices to improve you need to: cost – reduce activities, quality – reduce daisy at each activity, speed – improve cycle time so they are completed faster, flexibility- design more options at each activity and environment impact – reduce waste created

How well did you know this?
1
Not at all
2
3
4
5
Perfectly