Lecture 3

Question 1

Stereotyping

Answer 1

preconceived notions

men cant handle pain

Question 2

Stereotype

Answer 2

Beliefs on a group

men cant handle pain

Question 3

Prejudice

Answer 3

Feelings based on ideas

I hate taking care of men

Question 4

Discrimination

Answer 4

Action toward a group

I wont take care of men

Question 5

Ignoring info

Answer 5

Not looking at the bigger picture

Question 6

Overgeneralizing

Answer 6

Small sample of behavior is who they are

Question 7

Oversimplifying

Answer 7

Find simple explanations more believable

Question 8

Imposing consistency

Answer 8

They will always act this way

Question 9

Focusing on the negative

Answer 9

Caring about the bad

Question 10

Blaming- assume others have control

Answer 10

Blame others over out self

Believe they could control it

Question 11

Avoiding responsibility

Answer 11

We don’t think were the problem but take credit when its right

Question 12

Improve Your Perceptual Skills

Answer 12

Link details with the big picture

Become aware of others perceptions of you

Check your perceptions (indirect and direct)

• seek info passively
• ask if your right

Question 13

Listening

Answer 13

being able to accurately interpret the messages expressed by others

Question 14

Selecting

Answer 14

Choosing attention

Question 15

Attending

Answer 15

Focus on what you selected

Question 16

Understanding

Answer 16

Assign meaning

Question 17

Remembering

Answer 17

Recalling info

Question 18

Responding

Answer 18

Confirm your understand by responding

Question 19

People-oriented

Answer 19

Feelings of person

Question 20

Action oriented

Answer 20

point of the story

Question 21

Content oriented

Answer 21

listening to complex info

Question 22

Time oriented

Answer 22

Time lines

Question 23

Listening Barriers

Answer 23

Self-adsorbed
Unchecked emotions
Criticizing the speaker
Speech rate vs thought rate
Information Overload
External Noise
Listener Apprehension

Question 24

Listening, comprehension and responding skills

SLLAR

Answer 24

Stop
look
Listen 
ask questions
reflect

Question 25

Confirming response

Answer 25

Direct acknowledgment
Agreement about judgements
Supportive response
Clarifying response
Expressions of positive feeling
Compliment

Question 26

Disconfirming

Answer 26

Impervious - fail to acknowledge

Interrupting - more important what you got to say

Irrelevant -
impersonal
incoherent
incongruous - inconsistent