Lecture 3 Flashcards
Stereotyping
preconceived notions
men cant handle pain
Stereotype
Beliefs on a group
men cant handle pain
Prejudice
Feelings based on ideas
I hate taking care of men
Discrimination
Action toward a group
I wont take care of men
Ignoring info
Not looking at the bigger picture
Overgeneralizing
Small sample of behavior is who they are
Oversimplifying
Find simple explanations more believable
Imposing consistency
They will always act this way
Focusing on the negative
Caring about the bad
Blaming- assume others have control
Blame others over out self
Believe they could control it
Avoiding responsibility
We don’t think were the problem but take credit when its right
Improve Your Perceptual Skills
Link details with the big picture
Become aware of others perceptions of you
Check your perceptions (indirect and direct)
- seek info passively
- ask if your right
Listening
being able to accurately interpret the messages expressed by others
Selecting
Choosing attention
Attending
Focus on what you selected
Understanding
Assign meaning
Remembering
Recalling info
Responding
Confirm your understand by responding
People-oriented
Feelings of person
Action oriented
point of the story
Content oriented
listening to complex info
Time oriented
Time lines
Listening Barriers
Self-adsorbed Unchecked emotions Criticizing the speaker Speech rate vs thought rate Information Overload External Noise Listener Apprehension
Listening, comprehension and responding skills
SLLAR
Stop look Listen ask questions reflect
Confirming response
Direct acknowledgment Agreement about judgements Supportive response Clarifying response Expressions of positive feeling Compliment
Disconfirming
Impervious - fail to acknowledge
Interrupting - more important what you got to say
Irrelevant -
impersonal
incoherent
incongruous - inconsistent
