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Nurs 204 > Lecture 1 > Flashcards

Lecture 1 Flashcards

1
Q

Communication

A

Process of acting on info

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2
Q

Human communication

A

Making sense out of the world and sharing sense with others by creating meaning using verbal/ non verbal

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3
Q

HIPA

A

Health info protection act

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4
Q

Interpersonal

A

Others relationships

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5
Q

Intrapersonal

A

communicate with oneself

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6
Q

impersonal

A

Treat people as object or role

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7
Q

Mass

A

many people not in person

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8
Q

Public

A

Large number of people

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9
Q

Hyperpersonal

A

via Internet

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10
Q

Small group

A

3 to 15

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11
Q

Importance of interpersonal communication

A

Improved relationships with others

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12
Q

Action: message Transfer 6

A

Source - originator

encoding- translate thoughts into an understandable code

Decoding- other person interprets

Message- form sent, (intentional or not, non verbal or no)

Channel- Senses (seeing, listening, visual)

Receiver - Person who decodes message, filtered through who they are

Noise: interference

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13
Q

Interaction: message Exchange 2

A

Same as Action

Feedback: Response

Context: Environment and people around

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14
Q

Transaction: Message Creation 3

Tes

A

Transaction: Interaction two ways

Systems theory: Change in one element affects the other

Episodes: Interactions where message of one person affects the message of another

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15
Q

Principles of Interpersonal communication 5

A

Connects us to others

irreversible

complicated

governed by rules

content and relationship dimension (group convo)

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16
Q

Social learning theory (6)

Ksmaoe

A

People can adapt behaviour towards other (By becoming:)

  • knowledgeable
  • skilled
  • motivated
  • adaptable
  • ethical
  • other-oriented
17
Q

Attending/Listening Skills 7

AQERRES

A

Active listening: (responding) SOLER

Questioning: Open/closed QS

Encouraging: Unconditional positive regard (I accept)

Re-stating: Restating/understanding (what I heard)

Reflecting: Feelings listener has heard (“you” are feeling)

Empathizing: Concern and understanding without losing oneself
(sympathy: sorry / Empathy: Trying to understand)

Summarizing: Link between convo or for closure

18
Q

SOLER

A 
Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
19
Q

Focusing Skills 4 ccpr

A

Clarifying: clear up

Paraphrasing: in your own words

Confronting: Inconsistencies

Reframing: Another lens

20
Q

Influencing 2 (SPE) (SFI)

A

(Setting goals, problem solving, evaluating

=

Goals: wants
Strategy: how
Evaluating

Supporting, facilitating and initiating = Helper not a doer

Nurs 204 (9 decks)

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