Lecture 19 Flashcards
1
Q
Open questions
A
introduce an area of enquiry without unduly focusing the content of the response
2
Q
Closed questions
A
questions that limit the response to a narrow field set by the questioner, often one word answer
3
Q
What are effective questions?
A
- Clear and easily understood
- Unambiguous
- Open-ended
- Are not leading
4
Q
How to tailor your questions?
A
- Match the pace/content/language of questions to the client
- The client understands your reason for asking the question
5
Q
How to involve the patient?
A
- Share your thoughts
- Encourage patient involvement
- Share the reasons for your questions
6
Q
What active listening skills should pharmacists have?
A
- Silence
- Minimal encouragers
- Clarification
- Paraphrasing
- Reflection
- Summarising
7
Q
Why is being Silence helpful?
A
- Helps both sides to collect their thoughts
- Allow people time to process information and emotion
- Body language can communicate attention during silence
