Lecture 18 Flashcards
1
Q
Oral
A
“uttered by the mouth” transmitted by speech
2
Q
Written
A
Communication via characters, letters or words
3
Q
Benefits to patients
A
- increased trust of pharmacist
- increased willingness to use pharmacist
- better understanding and recall of information
- improves self-management of chronic conditions
- increases willingness to recommend pharmacists to other
- improve health outcomes
- impact on emotional state of patients (psychoneuroimmunology)
4
Q
Benefits to pharmacists
A
- establish & develop trusting relationships
- better recommendation & advice given by pharmacist
- reduced complaints against pharmacists
- more effective team work
- improved job satifaction
5
Q
Benefits to the health system
A
- improves effectiveness of healthcare delivery
- improved medication adherence
- impact on future contact with health system
6
Q
Rapport
A
A state where both participants feel comfortable & able ‘to connect’ with the other person’s thoughts & ideas
7
Q
GMTA
A
Greet
Meet
Task
Ask
8
Q
How to build Rapport?
A
Show acceptance
Offer empathy & support
Be sensitive
9
Q
How to demonstrate empathy?
A
Paying attention to the patient
Listening for content and emotions
Hearing the patients’s story
10
Q
NURSE
A
Naming Understanding Respecting Supporting Explore
11
Q
Verbal Communication
A
- precise, direct
- less truthful
12
Q
Non-verbal Communication
A
harder to interpret real meaning
