lecture 11 - workplace attitudes and performance multiple choice Flashcards
what is performance? what are the three components that make up performance?
- performance - refers to task-related behaviour
- effectiveness - evaluation of performance relative to expected performance standards
- productivity - effectiveness related to time/efficiency
match the definitions to the appropriate job attitude type:
- job satisafaction
- job involvement
- organisational commirent
- percieved organisational support
A: * Positive/negative feeling people feel towards their jobs
* Pleasurable/postive emotional state resulting from appraisal of ones jobs/experiences
B: Evaluation of how a company values employee contributions and cares for their well-bring
C: Identifying with an organisation and its goals and wishing to maintain membership within that organisation
D: Positively identifying with the job, actively participating in it and considering performance importance to self worth
- A
- D
- C
- B
Why is job satisfaction the most common attitude we look at?
- Organisations are wanting to know how satisfied their employers are
- Grain of truth between job satisfaction and work performance
Out of all the existing models that attempt to explain the relationship between job satisfaction and work performance, which one is most accurate?
- bidirectional relationship between job satisfaction and job performance with a moderator in between
What are the two moderators of the job satisfaction and work performance relationship?
- Personal control
* Relationship stronger if ppl feel they have more control over their work - Job complexity
* Stronger if jobs are varied and give employees discretion in how they achieve tasks
How does Hirschman (1970) explain how people respond to job dissatisfaction?
looks at constructive and destructive ways of responding to job dissatisfaction which can be in either active or passive forms
- constructive passive: loyalty - defend organisation and have faith that conditions will improve
- contrastive active: voice - indivisual and collective action to try and improve work conditions
- descructive passive: neglect: psychological withdrawal, reduced effort, absenteeism
- destructive active: exit - actions to pursue leaving (as indiviauls or as group)
What is the correlation between satifaction and absenteeism?
- higher satisfaction -> lower absenteeism
What is the correlation between satisfaction and turnover?
higher job satisfaction -> lower turnover
What is the correlation between satisfaction and organisational citizenship behaviour?
Satisfied employees are more likely to engage in OCB
In particular, when are employees more likely to engage in OCB?
- when they trust the organisation
2. feel like they are treated fairly within the workplace
What is job involvement attitude?
- People with high job involvement identity themselves with their jobs
- Care deeply about what they do for their jobs
What factors (antecedents) contribute to job involvement?
- Personality: internally motivated
- Job characteristics: challenging
- Supervisor behaviour: partcipitative -> supervisor/manager asks for the employees input in certain things
- NOTE: there are other antecedents (see figure below) but these are the most important
What are some consequences (both + and -ive) of high/low job involvement?
- Positive consequences: performance + organisational commitment
- Negative consequences: turnover intensions + absenteeism
What is the organisational commitment attitude?
- When individuals are committed to their orgaisation and refers to how much time/effort/work individuals puts into their jobs
- Involves being inline wiht organisational goals
- Good relationship between workers/supervisors within the organisation
What are 3 types of commitment?
CAN
Continuance - I need to stay - perceptions of difficulty leaving
Affective - I want to stay - emotional attachment
Normative - I ought to stay - feelings of obligation
