Lecture 1: Intro

Question 1

Organizational behaviour

Answer 1

the study of the structure and management of organizations, their environments, and the actions and interactions of their individual members and groups.

Question 2

How can behavior in organization be explained?

Answer 2

PESTLE

Question 3

PESTLE

Answer 3

Political, Economic, Social, Technological, Legal, and Ecological context

Question 4

What does OB do?

Answer 4

Looks at attitudes and behaviors of individuals and groups in organizational context

Question 5

Social science

Answer 5

Description (Observe, ask question, study documents & other sources)
Explanation
Presentation
Control

Question 6

Evidence-based Management (EBMgt)

Answer 6

To use the latest and best research evidence in managing people and organizations, to improve decision-making quality.

Question 7

What is personality

Answer 7

Personality is a stable set of psychological characteristics that influences the way an individual interacts with

Question 8

Hippocrates determined to bodily humors

Answer 8

Sanguine, Phlegmatic, Melanho, Choleric

Question 9

Somatotype (body size and shape)

Answer 9

Mesomorph, Ectomorph, Endomorph

Question 10

Myers-Briggs Type Indicator (MBTI)

Answer 10

Based on Jung’s theory of personality
Sensing ←→ iNtuitive
Thinking ←→ Feeling
Introvert ←→ Extravert
Judging ←→ Perceiving

Question 11

Type A - Type B

Answer 11

= A combination of emotions and behaviors characterized by
Type A = Ambition, Hostility, Impatience, Constant time pressure
Type B = Relaxation, Low focus on achievement, Ability to take time, Enjoy leisure

Question 12

The Big Five

Answer 12

Conscientiousness
Extraversion 
Openness
Neuroticism 
Agreeableness

Question 13

Conscientiousness

Answer 13

= Positively related to salary, promotions, and job satisfaction in most jobs.

Question 14

Extraversion

Answer 14

= Inconsistent findings (may depend on type of work). In some studies linked to performance, salary and job level, in others not.

Question 15

Openness

Answer 15

= Not consistently related to job performance; in some instances contribute to lower job performance.

Question 16

Neuroticism

Answer 16

= Negatively related to performance, salary and status.

Question 17

Agreeableness

Answer 17

= Likely to interfere with management potential.

Question 18

Employee selection

Answer 18

Psychometric tests
Interviews
Cybervetting

Question 19

Learning

Answer 19

Learning is a process of acquiring knowledge through experience, leadigìng to a lasting change in behavior
→ We cannot learn without feedback

Question 20

Intrinsic feedback

Answer 20

(self generated)

Question 21

Extrinsic feedback

Answer 21

(from external source)
Concurrent feedback
Delayed feedback

Question 22

Feedforward interview

Answer 22

interview protocol designed to reveal new organizational knowledge, which can lead to better alignment between employees’ needs and organizational practices, while cultivating the manager - subordinate interdependence as to improve both relationship and performance.

Question 23

Positive reinforcement

Answer 23

Introducting positive consequences and desired behavior is repeated

Question 24

Negative reinforcement

Answer 24

Withdrawing negative consequences and desired behavior is repeated

Question 25

Negative punishment

Answer 25

negative consequences are applied, and the sufferer hasn’t done anything to deserve the punishment

Question 26

Positive punishment

Answer 26

negative consequences are applied, and the punishment bring to wanted outcome

Question 27

Pavlovian conditioning

Answer 27

associating a response or behavior with a new stimuli

Question 28

Skinnerian conditioning

Answer 28

associating a response or behavior with its consequence

Question 29

SCARF Model

Answer 29

Status
Certainty
Autonomy
Relatedness
Fairness

Question 30

AGES Model

Answer 30

Attention
Generation
Emotion
Spacing

Question 31

What is motivation?

Answer 31

Effort - How hard do you try?
Persistence – How long can you endure?
Direction – Do you work smart, does it provide benefits?
Goal – Do you have an objective, target to achieve?

Question 32

Presenteeism

Answer 32

the practice of being present at one’s place of work for more hours than is required, especially as a manifestation of insecurity about one’s job.

Question 33

Leavism

Answer 33

when employees take annual leave but instead of taking a break from work, they use the time to catch up on their backlog.

Question 34

Self determination theory (Deci & Ryan)

Answer 34

Motivation come from one’s autonomy competence and relatedness

Question 35

Hierarchy of needs theory (Maslow)

Question 36

Equity theory (Adams)

Question 37

Expectancy theory (Vroom)

Question 38

Goal setting theory (Locke)

Answer 38

Work motivation is influenced by goal difficulty, goal specificity and knowledge of results.
Challenging goals, specific goals (SMART), participation, knowledge of results of past performance.

Question 39

Inner work-life theory (Kramer & Amabile)

Answer 39

Our behavior and perception at work are influenced by how perceptions, motives, and emotions interact when triggered by daily events.
The fact is we perform better when we experience positive emotions and strong intrinsic motivation.
Provide support, focus on learning not failures, „manage with a human touch“.