lect 10 Flashcards

1
Q

About X% of businesses with employees
will survive their Xth year in business

A

50%
5th

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2
Q

About X% of businesses will survive their
Xth year in business.

A

30%
10th

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3
Q

Technology Adoption Life Cycle (relevant for new business, product pr NGO)

A
  1. innovators
  2. early adopters
    —————————- the chasm (you need to cross it, cause some people will always get your product but you need the majority)
  3. early majority
  4. late majority
  5. laggers
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4
Q

To launch a successful business, product or
NGO you must be capable of…

A

▷ Selecting the right targets;
▷ Engaging the prospects;
▷ Making the match; and
▷ Doing the deal

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5
Q

does revenue generation really matter for the launch of a new business or a new product

A

YES Sales matter!
Revenue generation is critical, both for the launch of a new business or a new product, but many times innovators don’t excel at it.

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6
Q

“Crossing the Chasm” means you need to
SCALE!! Reeally fast scaling is called…..

A

Blitzscaling! (from 1-10 000 employees)

AMAZON in 3 years example:
Employees
151
7,600
Revenue (US$)
$5.1M
$1.64B
Customer accounts
180K
16.9M

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7
Q

selling steps (customer journy )

A
  1. identify leads ( find early adopters for first sale)
  2. get permission & inform
  3. Nurture & inspire
  4. Do the sale
  5. Care & upsell
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8
Q

sales techniques

A

N- Networking
S- 1to1 sales
D- Digital marketing
P- Partnerships

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9
Q

Networking

A

Building and using personal and professional contacts to gain customers and growth

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10
Q

1 to 1 sales

A

selling products/services directly to customers without any intermerdeiaries

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11
Q

Digital marketing

A

using online channels to promote products or services to potential customers

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12
Q

Partnerships

A

collaborating with other businesses or orgs that can complement your own offering

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13
Q

NETWORKING- action

A

attending industry conferences, seminars, business meetups and use online networking platforms

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14
Q

1 TO 1 SALE - action

A

telemarketing, in person sales at the customers office or even own stores

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15
Q

DIGITAL MARKETING - action

A

search engine optimisation, pay per click advertising, email marketing, content marketing and social media campaigns

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16
Q

PARTNERSHIP- action

A

Establishing JV, affiliate marketing programs and distribution or reseller agreements

17
Q

Sales is about making connections and
creating relationships!

A
  1. get client
    - Generate leads
    - Qualify the leads
    - Convert into clients
    2, keep client
    - Keep clients happy:
    - Service &Communication
  2. grow client
    - Cross-sell
    - Up-sell
    - Referrals
18
Q

A lead is

A

a target – potential customer - you think might be open to doing business with you – they fit the ideal customer profile, but you still don’t have a lot of information about them.

19
Q

A prospect is

A

A lead that has been “qualified”: you have engaged in an exchange and know more about their problems, needs and potential for doing business with you.

20
Q

A touchpoint is

A

Every single time the p rospect/customer engages with your business, be it in person, online, advertising or even through partners.

21
Q

get, keep & grow - b2c

A

GET-
Identify ideal customer
Engage to generate leads
Nurture those leads
(& learn more!)
Make the sale
KEEP-
Create community
Sense of belonging
Deliver your promise
GROW-
Cater to more needs
Follow the life cycle
Get referrals

22
Q

get, keep & grow - b2b

A

GET-
Identify the companies
Establish contact
Identify decision makers
Map decision process
Nurture
Make the sale
KEEP-
Keep clients happy:
Post-sales service
“Wine & Dine”
GROW-
More products/services
Frequency of use
Referral of partner companies

23
Q

get, keep & grow - inpact project

A

GET-
Identify ideal target
Engage to generate leads
Nurture those leads
(& learn more!)
Convert – sponsor or
impact target
KEEP-
Create Community
Sense of belonging
Deliver your promise
GROW-
Cater to more needs
Follow the life cycle
Get referrals