Learning Unit 1 Flashcards
The communication process
List the functions of communication
Psychological- how we view ourselves
Social- dependent to get a sense of who we are, status and build relationships
Information- gather information
Influence- persuade others to think or do as ourselves
Relationship development and maintenance- most important
Describe components of communication
Sender- initiator and encoder, to share meaning, credibility- initial, transaction and end
Message- any form of stimuli: visual, auditory, olfactory, tactile, gustatory, behaviour, word, symbol, song. encoded: create information, decoded: interpret information, verbal: intentional or unintentional, non-verbal: intentional or unintentional
Medium- physical means, verbal or non-verbal, oral, technology, e-mail
Channel- links from sender to receiver, not aware tell non-existent, cellphone and post
Noise- any disturbance, external: physical noise, hot guy or cell phone dies, internal: psychological noise, emotions, opinions, beliefs, racist wont listen to black, semantic: language noise, jargon, accents slang, academia discourse: connotative and denotative
Participant as receiver- decodes to understand shared meaning, mutual understanding, interpret message in own frame of reference, respond using feedback
Feedback- response, shows if received and understood, reinforced: positive, discouraged: negative, internal: pep talk, external: from others, verbal or non verbal
Context- will or wont do, doesn’t take place in isolation, tells whats appropriate, club vs church
Misconceptions on communication
People know what you saying More you communicate, the better you get Single event causes reaction- combination Providing information is communication Communication will solve all problems Born with good communication skills
Dimensions of context
Physical- surroundings- club vs church
Social- build and maintaining relationships- derive social status- influenced by culture and beliefs
Historical- how previous conversation ended- depending on relationships- act different with teacher than friend
Psychological- mood and feelings- very effective on communication- bad mood will be seen as bitchy
Cultural- culture beliefs and values affect communication- learn about different cultures- good communicater knows culture and doesn’t let it impact
Technology influences
More dependent on technology, altered perception of time, space and value, advantage- exposed to different cultures and values, maintain relationships, more knowledgeable, cheaper and easier, plan and think, disadvantage- influence face to face create unrealistic virtual ideas, losing interpersonal communication, increase miscommunication, digital divide
Interpersonal communication definition
Functional, dynamic and transactional process where two or more create a shared meaning by sending interpreting verbal and non verbal messages
Interpersonal communication in depth
Functional- communication, express ourselves, share information, build and maintain, delegate, motivate, influence
Dynamic- ever changing, people change
Transactional- give and take, shared frame of reference, mutual understanding
Process- cycle
Create and share meaning- use signs and symbols
Kep principles in interpersonal communication
Communicate with others- fulfil needs, take part for mutual understanding
Intentional or unintentional- gain information purposefully or judge by appearance
Irreversible- can’t take back
Unrepeatable- never same circumstances or emotions
Ethical implications- backgrounds first, eye contact
Golden rules
Polite Friendly Be pleasant Never belittle Never embarras or humiliate
Systems theory
People make up social systems, work like a puzzle, each consists of parts, has unique qualities, within an environment
Components- holism, structure, function, evolution, openness, hierarchical, entropy and equilibrium
Components of system theory
Holism- look at whole picture, relationships not individuals, interdependent and interrelated, mom loses job, child affected
Structure- influenced by status, how components arranged, family vs organisation
Function- certain role, finance department fails, HR affected
Evolution- change over time, child moves out, parents affected
Openness- boarders, open: interact with environment better equipped, closed: internal chaos and disintegrated
Hierarchical organisation- placing and ranking, supra and sub systems, me sub, family system, society supra
Entropy and equilibrium- disintegrate and balance, need both to remain adaptive, family night on friday as get older cant make it, make it Sundays
Role of gender and cultural diversity
Dictate and shape communication style, how we act, dress and behave, to be good take in all differences
