Learning Aim F: Principles of Management

Question 1

A national organisation formed to enable both people and organisations to perform at a high standard.

Answer 1

British Standards Institution (BSI)

Question 2

Consistently producing what the customer wants while reducing errors before and after delivery to the customer

Answer 2

Quality

Question 3

Is an independent, non-governmental international organisation which has a membership of 165 national standards bodies (ISO, 2021)

Answer 3

International Organization for Standardization (ISO)

Question 4

A British Standard quality mark which support businesses to provide confidence to their customers that their product or service has met recognised industry standards, symbolising quality, safety and value through continuous and thorough testing.

Answer 4

Kite Marks

Question 5

Management must be willing to accept quality standards and apply them to the business.

Answer 5

Managerial Buy In

Question 6

Groups of workers who meet to discuss ways of improving products or processes

Answer 6

Quality Circles

Question 7

Open communication with stakeholders about quality issues.

Answer 7

Transparent Communication

Question 8

The process of inspecting products to ensure that they meet the required quality standards

Answer 8

Quality Control

Question 9

Focuses on the performance of workers, urging employees to strive for “zero defects”

Answer 9

Quality Assurance

Question 10

Management practices which relate to the operations of a business and is utilised with the aim of improving efficiency and effectiveness within the business through the reduction or elimination of non-value adding activities or waste.

Answer 10

Lean Manufacturing

Question 11

A form of production where a team of employees take responsibility for a major part of the total production process. They carry out a range of different tasks and this can help to ensure that quality is maintained.

Answer 11

Cell Production

Question 12

An approach that recognizes the importance of time. This approach will look to reduce time wasted.

Answer 12

Time Based Production

Question 13

No defects in the production process, this is important because it reduces costs.

Answer 13

Zero defects production and output

Question 14

Making a series of small improvements over time results in the elimination of waste in a system, reducing costs.

Answer 14

Continuous Improvement

Question 15

Improving standards of the profit, ensuring it is fit for use, with no defects. This is important because it increases customer satisfaction.

Answer 15

Improved Output Quality

Question 16

Reducing the need to inspect products or reducing the number of criteria to look for in an inspection. This can help staff motivation and increase efficiency.

Answer 16

Reduced Inspection Requirements

Question 17

Effective communication and collaboration with suppliers. This is important to get good trade credit and ensure supplies are on time.

Answer 17

Supplier Engagement

Question 18

Involving the customer in the production and quality of the product, eg focus groups. This is important as involving the customer may help sales.

Answer 18

Customer Involvement

Question 19

The extent to which a product’s perceived performance matches a buyer’s expectations. Keeping customers happy is important as it can help repeat sales.

Answer 19

Customer Satisfaction

Question 20

Increasing potential output with the same resources. This helps to reduce the cost per unit and maximise profitability.

Answer 20

Improved Efficiency

Question 21

Japanese term for continuous improvement

Answer 21

Kaizen

Question 22

Is a set of management practices which relate to the operations of a business and is utilised with the aim of improving efficiency and effectiveness within the business through the reduction or elimination of non-value adding activities or waste.

Answer 22

Lean Manufacturing

Question 23

Define, measure, analyse, improve, control.

Answer 23

Sixth Sigma