Learning Aim F: Principles of Management Flashcards
A national organisation formed to enable both people and organisations to perform at a high standard.
British Standards Institution (BSI)
Consistently producing what the customer wants while reducing errors before and after delivery to the customer
Quality
Is an independent, non-governmental international organisation which has a membership of 165 national standards bodies (ISO, 2021)
International Organization for Standardization (ISO)
A British Standard quality mark which support businesses to provide confidence to their customers that their product or service has met recognised industry standards, symbolising quality, safety and value through continuous and thorough testing.
Kite Marks
Management must be willing to accept quality standards and apply them to the business.
Managerial Buy In
Groups of workers who meet to discuss ways of improving products or processes
Quality Circles
Open communication with stakeholders about quality issues.
Transparent Communication
The process of inspecting products to ensure that they meet the required quality standards
Quality Control
Focuses on the performance of workers, urging employees to strive for “zero defects”
Quality Assurance
Management practices which relate to the operations of a business and is utilised with the aim of improving efficiency and effectiveness within the business through the reduction or elimination of non-value adding activities or waste.
Lean Manufacturing
A form of production where a team of employees take responsibility for a major part of the total production process. They carry out a range of different tasks and this can help to ensure that quality is maintained.
Cell Production
An approach that recognizes the importance of time. This approach will look to reduce time wasted.
Time Based Production
No defects in the production process, this is important because it reduces costs.
Zero defects production and output
Making a series of small improvements over time results in the elimination of waste in a system, reducing costs.
Continuous Improvement
Improving standards of the profit, ensuring it is fit for use, with no defects. This is important because it increases customer satisfaction.
Improved Output Quality
Reducing the need to inspect products or reducing the number of criteria to look for in an inspection. This can help staff motivation and increase efficiency.
Reduced Inspection Requirements
Effective communication and collaboration with suppliers. This is important to get good trade credit and ensure supplies are on time.
Supplier Engagement
Involving the customer in the production and quality of the product, eg focus groups. This is important as involving the customer may help sales.
Customer Involvement
The extent to which a product’s perceived performance matches a buyer’s expectations. Keeping customers happy is important as it can help repeat sales.
Customer Satisfaction
Increasing potential output with the same resources. This helps to reduce the cost per unit and maximise profitability.
Improved Efficiency
Japanese term for continuous improvement
Kaizen
Is a set of management practices which relate to the operations of a business and is utilised with the aim of improving efficiency and effectiveness within the business through the reduction or elimination of non-value adding activities or waste.
Lean Manufacturing
Define, measure, analyse, improve, control.
Sixth Sigma
