Learning aim C: Principles of Management

Question 1

The department of a business or organization that deals with the hiring, administration, and training of personnel.

Answer 1

Human Resources

Question 2

HR will look at what they staff they have now and what they need in the future. HR will then be able to assess their demand for staff.

Answer 2

Forecasting Labour Demand

Question 3

The study of a firm’s labour market to evaluate the present or future availability of different types of workers. This information could be found from employment rates, a study of demographics, rates of pay, skills of the workforce, qualifications and types of employment.

Answer 3

Labour Market Analysis

Question 4

A process of analysing the current workforce, determining future workforce needs, identifying the gap between the workforce you will have available and your future needs, and implementing solutions so that an organisation can accomplish its mission, goals, and strategic plan.

Answer 4

HR planning

Question 5

The ability to do something well, usually gained through training or experience.

Answer 5

Skills

Question 6

Knowledge or skill that comes from having done a previous job.

Answer 6

Experience

Question 7

The highest level of education a person has attained.

Answer 7

Education Level

Question 8

A natural ability to do something.

Answer 8

Aptitude

Question 9

A businesses ability to change the way they do things e.g. offering employees different hours to help staff retention.

Answer 9

Flexibility in the workforce

Question 10

Employees that are foundational to the business. When an employee is recruited on a permanent basis they are known as a core worker.

Answer 10

Core workers

Question 11

Part-time, temporary and self employed workers brought into the business as and when needed

Answer 11

Peripheral workers

Question 12

Using a supplier to manufacture part or all of a firm’s product or service

Answer 12

Sub-contracting

Question 13

A contract that does not guarantee any particular number of hours’ work

Answer 13

Zero hours contract

Question 14

Work for a limited period of time, for example for the summer only.

Answer 14

Temporary Staff

Question 15

Staff who have a contract with an employment agency and are paid by the agency, employers who need a temporary worker ask the agency for workers who can fill a specific role

Answer 15

Agency Staff

Question 16

Obtain (goods or a service) from an outside supplier, especially in place of an internal source.

Answer 16

Outsourcing