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Administration Policy & Strategy Learn Smart > Learn Smart 12 > Flashcards

Learn Smart 12 Flashcards

1
Q

which of the following best describes corporate culture?

A

a set of attitudes, priorities, essential beliefs and customs shared among those within a company that shape workplace behaviors

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2
Q

Which of the following statements about correcting flawed company strategy are accurate?

A
  • when a strategy is falling it is the leaders responsibility to begin the process of correcting the problems
  • sometimes poor performance is the result of flawed strategy rather than weak strategy execution
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3
Q

Companies with a rich tradition

A

may find that they can rely on word of mouth to embed cultural norms in the workplace

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4
Q

Which of the following cultural traits are considered unhealthy?

A
  • politicized decision making
  • hostility to change
  • trendy, popular subcultures
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5
Q

Company culture is important because it

A

helps determine an organizations approach to business

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6
Q

A manager in a company with an adaptive culture is likely to

A
  • take prudent risks and fund new initiatives

- encourage new ideas and suggestions

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7
Q

managing by walking around gives readers a chance to

A
  • stay updated on progress and problems

- make a face to face connection with workers

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8
Q

what is the most important factor in bringing about a change in company culture?

A

effective leadership at the top of the organization

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9
Q

which of the following situations would be associated with a company that expects personnel to abide by company norms?

A
  • there is steeady peer presure to follow norms

- company values are widely shared by nearly all employees

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10
Q

Which of the following statements about high performance cultures is true?

A

all employees are expected to maintain focus on and demonstrate passion for what needs to be done

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11
Q

Making corrections during the strategy execution process depends on

A
  • analyzing the situation
  • determining the necessary course of action
  • effective implementation of corrective measures
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12
Q

which of the following are key features of a companys corporate culture?

A
  • a generally understood idea of “ how we do things around here”
  • the way that the company treats external stakeholders
  • the impact that peer pressure has on employee behavi8or
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13
Q

The hallmark of a strong culture company is

A

a company wide emphasis on firmly established values, practices and employee behaviors that moderate the workplace climate

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14
Q

Which of the following are reasons that symbolic actions are an important part of the process of creating culture?

A
  • they help establish the connection between culture and strategy
  • they demonstrate that management is prepared to “walk the walk”
  • they are effective ways for top executive ways to top executives to lead by example
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15
Q

the chief characteristics of an adaptive business culture is a willingness to

A

accept the challenge of implementing new strategies

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16
Q

which of the following statements about problem cultures are accurate?

A
  • the more entrenched a problem culture is the more likely that culture is to disrupt strategy execution
  • the undesirable traits of a problem culture should be eliminated as quickly as possible
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17
Q

Which of the following statements about the corporate culture of a company is true?

A

corporate culture involves both unwritten rules in a company and company documents that set guidelines for behaviors

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18
Q

in order to mobilize the effort for excellence in strategy execution, managers who consistently fail to deliver results should be

A

replaced with a more effective manager

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19
Q

Standout traits at a company with a high performance culture include which of the following ?

A
  • a can do spirit

- a results- oriented work climate

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20
Q

Which of the following could be considered an effective and positive symbolic action for management of a company that makes environmentally green products?

A

replacing the older company car with a hybrid vehicle

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21
Q

which of the following techniques are generally agreed to be effective ways of embedding and perpetuating cultural norms in a company?

A
  • having leaders in the organization stress the importance of adhering to company norms
  • evaulating personnel, in part, on how they display cultural norms in their approach to work
  • honoring employees who have proven track record of demonstrating company values
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22
Q

in large cororations, fixing a problem culture and instilling new attitudes and behaviors can be expected to take

A

two to five years

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23
Q

which of the following strgongly influence a companys culture?

A
  • the companys traditions and the stories that get repeated
  • the core values and beliefs that executives espouse
  • the personality that permeates the work environment
24
Q

Value statements and codes of ethics can contribute to culture building by

A
  • providing guidance and communicating which behaviors are acceptable and which behaviors are unacceptable
  • creating a work environment in which personnel share strongly held convictions about how the company should conduct business
25
Q

Which of the following statements is correct regarding successful culture change

A

middle managers and frontline supervisors play a key role in generating support for new behaviors

26
Q

Average performers in a company need to be

A

encouraged to deliver better results

27
Q

Which ofthe following are examples of how company culture can contribute to the successful implementation of strategy?

A
  • a culture that prides itself on customer service is conductive to the executive of a strategy to improve customer satisfaction
  • a culture that celebrates sustainable environmental practices is conductive to a strategy promoting the use of energy saving technologies
28
Q

which of the following statements about the duration of the culture change process is true?

A

it often takes less time to build a new culture from scratch than to change an entrenched culture

29
Q

which of the following practices demonstrate a sincere commitment to culture change

A

-replacing managers who have resisted necessary cultural changes

–providing financial incentives for employees who demonstrate desired new behaviors

-making new hires based in part on the extent to which candidates exhibit culturally desirable traits

30
Q

oft repeated stories that develop company culture can

A
  • demonstrate to a new employees to act in a way that continues company traditions
  • encourage other employees to act in a way that contributes company traditions
31
Q

for adaptive cultures to thrive in the face of ongoing change, it is crucial that organization members view proposed changes as which of the following

A
  • consistent with core values
  • in the interests of stakeholders
  • legitimate
32
Q

incompatible subcultures can undermine strategy execution by

A
  • blocking collaboration and team work among departments

- creating disparate approaches to strategy execution

33
Q

the basis for leading the strategy execution process successfully

A

understanding the requirements of good strategy execution

34
Q

core value statements and codes of ethics can contribute to a positive and productive company culture if the company

A

undertakes a sustained effort to put its values and ethics into practice

35
Q

top level executives can engage the workforce by

A
  • encouraging employees to act on their initative and contribute ideas
  • delegating authority to managers below them
36
Q

Which of the following statement depict scenarios that are likely to occur in a company with a change resistant culture?

A
  • an employee with an idea thinks better of sharing the concept because she feels it will be met with skepticism
  • an employee worries that the internalthat the internal changes required by a new strategy threaten her job security
37
Q

A company that is plagued by insular thinking is likely to

A

become overly reliant on in house to drive all facets of innovation

38
Q

Managers seeking to develop high performance cultures are likely to try to get the best out of employees by doing which of the following?

A
  • attempting to match workers with the tasks they do best

- emphasizing the value of learning can from mistakes and moving forward

39
Q

Which of the following shifting internal conditions could provide provoke a change in company culture?

A
  • top executive turnover

- influx of new employees

40
Q

which of the following people management practices are most likely to energize a workforce?

A
  • giving employees reason to take pride in their work

- promoting team work and collaboration

41
Q

to have employees produce innovative ideas, managers,must

A

create a culture in which innovation can flourish

42
Q

to motivate employees to do their part in the execution of strategy in a weak-culture company managers should

A
  • strengthen systems of monitoring employee activity to ensure that their behavior is aligned with company strategy
  • offer financial incentives for reaching company goals
43
Q

The corporate culture at Epic is centered on which of the following?

A
  • consistent commitment to meeting fair, but high standards?
  • avoiding public ownership and outside acquisition
  • developing a sense of joy and fun to enhance the customer experience
44
Q

A company with a tradition of executing environmentally sustainable strategies decides to expand operations into a country with lenient emissions standards. Which of the following are likely outcomes?

A
  • The company morale DROPS because employees may be reluctant to adopt behaviors that run counter to embedded company practices
  • the management faces significant challenges in overcoming resistance to strategy execution
45
Q

Which of the following statements about company culture in relation to support strategy is true?

A

a culture that is in sync with a company’s strategy focuses employee attention in a way that improves strategy execution

46
Q

Which of the following statements about corporate subcultures are accurate?

A
  • subcultures are likely to undermine company success when they promote different approaches to people management
  • subcultures are common in companies, especially in large organizations with numerous divisions and departments
47
Q

The successful corporate culture of epic remains centralized and standard based on

A

ten commandments and principles that guide employee actions at all levels

48
Q

When leading the process of strategy execution, managers need to

A
  • apply appropriate pressure to achieve operational excellence
  • address mistakes and short comings to ensure that targets are met
49
Q

when leading the process of strategy execution, manager need to

A
  • apply appropriate pressure to achieve operational excellence a
  • address mistakes and shortcomings to ensure that targets are met
  • monitor programs closely
50
Q

In order for a company culture to assist with the strategy execution process, the culture should be

A

in sync with the chosen strategy

51
Q

Which of the following is a culture aligned with company strategy more likely to accomplish?

A
  • guide the decision making of employees
  • energize employees and promote buy-in
  • enhance productivity and increase the likelihood of hitting targets
52
Q

Which of the following organizations would be especially vulnerable to insular thinking?

A

an industry leader that has become accustomed to its success

53
Q

By attending company ceremonies and events, top executives can

A

take advantage of an opportunity to instill new values and praise culture building behaviors

54
Q

Managers in companies with change resistant cultures

A

are often motivated by a desire to avoid mistakes

55
Q

Employees are more likely to produce new ideas if they

A
  • have the autonomy to offer contributions
  • are given time to brainstorm
  • receive large visible rewards for ideas that contribute to the companys success
56
Q

in order to create and maintain a high performance culture, managers should consider

A

reinforcing constructive behaviors

57
Q

When company culture is in conflict with strategy

A

employees may resist performing the actions that will enhance strategy execution

Administration Policy & Strategy Learn Smart (11 decks)

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