Learn Smart 12 Flashcards
which of the following best describes corporate culture?
a set of attitudes, priorities, essential beliefs and customs shared among those within a company that shape workplace behaviors
Which of the following statements about correcting flawed company strategy are accurate?
- when a strategy is falling it is the leaders responsibility to begin the process of correcting the problems
- sometimes poor performance is the result of flawed strategy rather than weak strategy execution
Companies with a rich tradition
may find that they can rely on word of mouth to embed cultural norms in the workplace
Which of the following cultural traits are considered unhealthy?
- politicized decision making
- hostility to change
- trendy, popular subcultures
Company culture is important because it
helps determine an organizations approach to business
A manager in a company with an adaptive culture is likely to
- take prudent risks and fund new initiatives
- encourage new ideas and suggestions
managing by walking around gives readers a chance to
- stay updated on progress and problems
- make a face to face connection with workers
what is the most important factor in bringing about a change in company culture?
effective leadership at the top of the organization
which of the following situations would be associated with a company that expects personnel to abide by company norms?
- there is steeady peer presure to follow norms
- company values are widely shared by nearly all employees
Which of the following statements about high performance cultures is true?
all employees are expected to maintain focus on and demonstrate passion for what needs to be done
Making corrections during the strategy execution process depends on
- analyzing the situation
- determining the necessary course of action
- effective implementation of corrective measures
which of the following are key features of a companys corporate culture?
- a generally understood idea of “ how we do things around here”
- the way that the company treats external stakeholders
- the impact that peer pressure has on employee behavi8or
The hallmark of a strong culture company is
a company wide emphasis on firmly established values, practices and employee behaviors that moderate the workplace climate
Which of the following are reasons that symbolic actions are an important part of the process of creating culture?
- they help establish the connection between culture and strategy
- they demonstrate that management is prepared to “walk the walk”
- they are effective ways for top executive ways to top executives to lead by example
the chief characteristics of an adaptive business culture is a willingness to
accept the challenge of implementing new strategies
which of the following statements about problem cultures are accurate?
- the more entrenched a problem culture is the more likely that culture is to disrupt strategy execution
- the undesirable traits of a problem culture should be eliminated as quickly as possible
Which of the following statements about the corporate culture of a company is true?
corporate culture involves both unwritten rules in a company and company documents that set guidelines for behaviors
in order to mobilize the effort for excellence in strategy execution, managers who consistently fail to deliver results should be
replaced with a more effective manager
Standout traits at a company with a high performance culture include which of the following ?
- a can do spirit
- a results- oriented work climate
Which of the following could be considered an effective and positive symbolic action for management of a company that makes environmentally green products?
replacing the older company car with a hybrid vehicle
which of the following techniques are generally agreed to be effective ways of embedding and perpetuating cultural norms in a company?
- having leaders in the organization stress the importance of adhering to company norms
- evaulating personnel, in part, on how they display cultural norms in their approach to work
- honoring employees who have proven track record of demonstrating company values
in large cororations, fixing a problem culture and instilling new attitudes and behaviors can be expected to take
two to five years
which of the following strgongly influence a companys culture?
- the companys traditions and the stories that get repeated
- the core values and beliefs that executives espouse
- the personality that permeates the work environment
Value statements and codes of ethics can contribute to culture building by
- providing guidance and communicating which behaviors are acceptable and which behaviors are unacceptable
- creating a work environment in which personnel share strongly held convictions about how the company should conduct business
Which of the following statements is correct regarding successful culture change
middle managers and frontline supervisors play a key role in generating support for new behaviors
Average performers in a company need to be
encouraged to deliver better results
Which ofthe following are examples of how company culture can contribute to the successful implementation of strategy?
- a culture that prides itself on customer service is conductive to the executive of a strategy to improve customer satisfaction
- a culture that celebrates sustainable environmental practices is conductive to a strategy promoting the use of energy saving technologies
which of the following statements about the duration of the culture change process is true?
it often takes less time to build a new culture from scratch than to change an entrenched culture
which of the following practices demonstrate a sincere commitment to culture change
-replacing managers who have resisted necessary cultural changes
–providing financial incentives for employees who demonstrate desired new behaviors
-making new hires based in part on the extent to which candidates exhibit culturally desirable traits
oft repeated stories that develop company culture can
- demonstrate to a new employees to act in a way that continues company traditions
- encourage other employees to act in a way that contributes company traditions
for adaptive cultures to thrive in the face of ongoing change, it is crucial that organization members view proposed changes as which of the following
- consistent with core values
- in the interests of stakeholders
- legitimate
incompatible subcultures can undermine strategy execution by
- blocking collaboration and team work among departments
- creating disparate approaches to strategy execution
the basis for leading the strategy execution process successfully
understanding the requirements of good strategy execution
core value statements and codes of ethics can contribute to a positive and productive company culture if the company
undertakes a sustained effort to put its values and ethics into practice
top level executives can engage the workforce by
- encouraging employees to act on their initative and contribute ideas
- delegating authority to managers below them
Which of the following statement depict scenarios that are likely to occur in a company with a change resistant culture?
- an employee with an idea thinks better of sharing the concept because she feels it will be met with skepticism
- an employee worries that the internalthat the internal changes required by a new strategy threaten her job security
A company that is plagued by insular thinking is likely to
become overly reliant on in house to drive all facets of innovation
Managers seeking to develop high performance cultures are likely to try to get the best out of employees by doing which of the following?
- attempting to match workers with the tasks they do best
- emphasizing the value of learning can from mistakes and moving forward
Which of the following shifting internal conditions could provide provoke a change in company culture?
- top executive turnover
- influx of new employees
which of the following people management practices are most likely to energize a workforce?
- giving employees reason to take pride in their work
- promoting team work and collaboration
to have employees produce innovative ideas, managers,must
create a culture in which innovation can flourish
to motivate employees to do their part in the execution of strategy in a weak-culture company managers should
- strengthen systems of monitoring employee activity to ensure that their behavior is aligned with company strategy
- offer financial incentives for reaching company goals
The corporate culture at Epic is centered on which of the following?
- consistent commitment to meeting fair, but high standards?
- avoiding public ownership and outside acquisition
- developing a sense of joy and fun to enhance the customer experience
A company with a tradition of executing environmentally sustainable strategies decides to expand operations into a country with lenient emissions standards. Which of the following are likely outcomes?
- The company morale DROPS because employees may be reluctant to adopt behaviors that run counter to embedded company practices
- the management faces significant challenges in overcoming resistance to strategy execution
Which of the following statements about company culture in relation to support strategy is true?
a culture that is in sync with a company’s strategy focuses employee attention in a way that improves strategy execution
Which of the following statements about corporate subcultures are accurate?
- subcultures are likely to undermine company success when they promote different approaches to people management
- subcultures are common in companies, especially in large organizations with numerous divisions and departments
The successful corporate culture of epic remains centralized and standard based on
ten commandments and principles that guide employee actions at all levels
When leading the process of strategy execution, managers need to
- apply appropriate pressure to achieve operational excellence
- address mistakes and short comings to ensure that targets are met
when leading the process of strategy execution, manager need to
- apply appropriate pressure to achieve operational excellence a
- address mistakes and shortcomings to ensure that targets are met
- monitor programs closely
In order for a company culture to assist with the strategy execution process, the culture should be
in sync with the chosen strategy
Which of the following is a culture aligned with company strategy more likely to accomplish?
- guide the decision making of employees
- energize employees and promote buy-in
- enhance productivity and increase the likelihood of hitting targets
Which of the following organizations would be especially vulnerable to insular thinking?
an industry leader that has become accustomed to its success
By attending company ceremonies and events, top executives can
take advantage of an opportunity to instill new values and praise culture building behaviors
Managers in companies with change resistant cultures
are often motivated by a desire to avoid mistakes
Employees are more likely to produce new ideas if they
- have the autonomy to offer contributions
- are given time to brainstorm
- receive large visible rewards for ideas that contribute to the companys success
in order to create and maintain a high performance culture, managers should consider
reinforcing constructive behaviors
When company culture is in conflict with strategy
employees may resist performing the actions that will enhance strategy execution
