Lean Management

Question 1

Define Lean Management

Answer 1

Systems that a business establishes in order to maximise customer value whilst eliminating waste and inefficiencies throughout their operations system

Question 2

What are the 4 main aims of lean management

Answer 2

1. Increase efficiency, effectiveness and quality of processes
2. Lower costs of production
3. Improve customer satisfaction
4. Improve employee satisfaction

Question 3

Define Takt

Answer 3

The speed a product or service needs to be produced in order to meet customer demand

Question 4

Define One piece flow

Answer 4

The organisation of processes in a way that allows smooth flow which removes inefficiencies or unnecessary activities from the process.

Question 5

Define Zero defects

Answer 5

The aim to produce goods or services with no errors/defects, thus improving the use of inputs in the operations system

Question 6

Define Efficiency

Answer 6

Efficiency measures how well the business is able to use its resources to turn inputs into outputs to achieve objectives

Question 7

Define Effectiveness

Answer 7

Effectiveness measures the extent to which the business is able to complete their objectives