Change Management

Question 1

Define Proactive change

Answer 1

An approach where the manager implements change in an attempt to avoid a future threat or capitalise on an opportunity that may arise in the future

Question 2

Define Reactive change

Answer 2

An approach where the manager implements change as a response to a threat or to capitalise on an opportunity that is already available

Question 3

How can a manager be proactive (3)

Answer 3

1. Using KPI’s to forecast trends that might occur in future
2. Meeting or interviewing stakeholders to explore changes that might improve efficiency or effectiveness
3. Being innovative to create new products or services

Question 4

How can a manager be reactive (3)

Answer 4

1. Follow competitors successful changes
2. Deal with a crisis that was unforeseen
3. Respond to changing forces in social attitudes

Question 5

Define Business change

Answer 5

Business change is a planned or unplanned alteration to a business/work environment, driven by pressures from the internal or external environment.

Question 6

Define KPI’s

Answer 6

Key performance indicators are the criterion used by a manger to assess the performance of the business in achieving objectives