Laboratory Management

Question 1

overall activities conducted by the institution that are dedicated toward assuring the quality of the produces and services provided

Answer 1

quality assurance

Question 2

factors on which QA depends

Answer 2

preanalytical
analytical
postanalytical

Question 3

a system used to monitor the analytical process to detect and prevent errors

Answer 3

quality control

Question 4

a process whereby the best in one organization is modified to fit similar processes in another organization

Answer 4

benchmarking

Question 5

the time from sample registration to result reporting

Answer 5

turn around time

Question 6

the art of getting things done through people

Answer 6

management

Question 7

phases of management

Answer 7

planning
organizing
directing
controlling

Question 8

general statement of the purpose of the organization

Answer 8

goal

Question 9

specific and measurable statement of the purpose of the organization

Answer 9

objective

Question 10

SMART abbreviation

Answer 10

specific
measurable
attainable
reliable
time-tabled

Question 11

approaches to management:

analyzes and synthesizes the workflow

Answer 11

scientific approach

Question 12

approaches to management:

rule-centered, clear chain of command

Answer 12

bureaucratic approach

Question 13

approaches to management:

performance and interpersonal approach

Answer 13

behavioral approach

Question 14

approaches to management:

continuous process of interacting itself and environment

Answer 14

system approach

Question 15

likert’s management system:

• authoritative, product-oriented managers
• uses threats, fear, and punishment

Answer 15

exploitative

Question 16

likert’s management system:

-allowing lower-level employees to be involved in policy-making

Answer 16

benevolent authoritative

Question 17

likert’s management system:

-opinion seeker

Answer 17

consultative

Question 18

likert’s management system:

-team approach

Answer 18

participative

Question 19

persuading employees to perform the tasks that help the organization accomplish its mission ang goals

Answer 19

directing

Question 20

hiring, scheduling, and retaining of employees

Answer 20

staffing

Question 21

a clear definition of authority in the organization (chain of command)

Answer 21

scalar principle

Question 22

aspect of organizational design that includes the subdivision of a business into units based on their function or other criteria

Answer 22

departmentalization

Question 23

command responsibility:

-manager and staff are accountable

Answer 23

respondeat superior

Question 24

command responsibility:

-only the staff concerned is accountable

Answer 24

respondeat inferior

Question 25

how many boss in unity of command?

Answer 25

one boss

Question 26

leadership style:

self-centered

Answer 26

autocratic

Question 27

leadership style:

shared authority

Answer 27

democratic

Question 28

leadership style:

structure-oriented

Answer 28

bureaucratic

Question 29

leadership style:

permissive type

Answer 29

Laissez-faire

Question 30

leadership style:

attention/attraction-seeker

Answer 30

charismatic

Question 31

employees tend to act in the way they are expected to act by their leaders

Answer 31

pygmalion effect

Question 32

mcgregor theory:

lazy, work for salary

Answer 32

theory X

Question 33

mcgregor theory:

hardworking, self-motivated

Answer 33

theory Y

Question 34

mcgregor theory:

self-controlled, quality of work, job security, worker concern

Answer 34

theory Z

Question 35

cause and effect chart

Answer 35

fishbone

Question 36

80/20 rule
80% of the effects comes from the
20% of the causes

Answer 36

pareto principle

Question 37

mathematical study of waiting list

Answer 37

queueing theory

Question 38

communication barriers:

background noise and hardware problems

Answer 38

technical barrier

Question 39

communication barriers:

sender and receiver have different understandings of the message sent

Answer 39

semantic barrier

Question 40

communication barriers:

closed doors

Answer 40

physical barrier

Question 41

communication barriers:

different nationalities

Answer 41

cultural barrier

Question 42

components of computer:

physical components of the computer (input, output, storage)

Answer 42

hardware

Question 43

components of computer:

instructions in human language into machine language

Answer 43

software

Question 44

components of computer:

collection and integration of various pieces of hardware and software and the human resources that meet data collection, storage, processing, and report generations needs of an organization

Answer 44

information system

Question 45

components of computer:

the set of interconnected computers that through hardware and software technology work cooperatively for the purpose of information and application program exchange

Answer 45

network

Question 46

agency that issues good laboratory practices

Answer 46

WHO