Laboratory Management Flashcards
overall activities conducted by the institution that are dedicated toward assuring the quality of the produces and services provided
quality assurance
factors on which QA depends
preanalytical
analytical
postanalytical
a system used to monitor the analytical process to detect and prevent errors
quality control
a process whereby the best in one organization is modified to fit similar processes in another organization
benchmarking
the time from sample registration to result reporting
turn around time
the art of getting things done through people
management
phases of management
planning
organizing
directing
controlling
general statement of the purpose of the organization
goal
specific and measurable statement of the purpose of the organization
objective
SMART abbreviation
specific measurable attainable reliable time-tabled
approaches to management:
analyzes and synthesizes the workflow
scientific approach
approaches to management:
rule-centered, clear chain of command
bureaucratic approach
approaches to management:
performance and interpersonal approach
behavioral approach
approaches to management:
continuous process of interacting itself and environment
system approach
likert’s management system:
- authoritative, product-oriented managers
- uses threats, fear, and punishment
exploitative
likert’s management system:
-allowing lower-level employees to be involved in policy-making
benevolent authoritative
likert’s management system:
-opinion seeker
consultative
likert’s management system:
-team approach
participative
persuading employees to perform the tasks that help the organization accomplish its mission ang goals
directing
hiring, scheduling, and retaining of employees
staffing
a clear definition of authority in the organization (chain of command)
scalar principle
aspect of organizational design that includes the subdivision of a business into units based on their function or other criteria
departmentalization
command responsibility:
-manager and staff are accountable
respondeat superior
command responsibility:
-only the staff concerned is accountable
respondeat inferior
how many boss in unity of command?
one boss
leadership style:
self-centered
autocratic
leadership style:
shared authority
democratic
leadership style:
structure-oriented
bureaucratic
leadership style:
permissive type
Laissez-faire
leadership style:
attention/attraction-seeker
charismatic
employees tend to act in the way they are expected to act by their leaders
pygmalion effect
mcgregor theory:
lazy, work for salary
theory X
mcgregor theory:
hardworking, self-motivated
theory Y
mcgregor theory:
self-controlled, quality of work, job security, worker concern
theory Z
cause and effect chart
fishbone
80/20 rule
80% of the effects comes from the
20% of the causes
pareto principle
mathematical study of waiting list
queueing theory
communication barriers:
background noise and hardware problems
technical barrier
communication barriers:
sender and receiver have different understandings of the message sent
semantic barrier
communication barriers:
closed doors
physical barrier
communication barriers:
different nationalities
cultural barrier
components of computer:
physical components of the computer (input, output, storage)
hardware
components of computer:
instructions in human language into machine language
software
components of computer:
collection and integration of various pieces of hardware and software and the human resources that meet data collection, storage, processing, and report generations needs of an organization
information system
components of computer:
the set of interconnected computers that through hardware and software technology work cooperatively for the purpose of information and application program exchange
network
agency that issues good laboratory practices
WHO
