L6 Flashcards
Determinants of Job Satisfaction
- Personality/Dispositional
- Work situation
- Values
- Social Influence (SIP) -from work such as boss, co-workers, etc.
Job Satisfaction theories.
- Dispositional Theory (the person)
- 2 factor theory (the environment)
- Social Information Processing (both)
- Justice
Job Satisfaction- performance controversy
-3 alternative POV
1. Satisfaction causes performance (S -> P)
2. Performance causes satisfaction
(P ->S)
3. Rewards cause both performance and satisfaction (R -> P, S).
Responses to Job Dissatisfaction (EVLN model)
- Exit: Leave the situation, quitting, transferring
- Voice: Changing the situation, problem solving, complaining.
- Loyalty: Patiently waiting for the situation to improve
- Neglect: Reducing work effort/quality, increasing absenteeism
Service Profit Chain Model
A theory explaining how employee’s job satisfaction influences company profitability through service quality, customer loyalty and related factors.
Whistleblowing
A relatively new and fast growing form of worker resistance at individual as opposed to the collective level.
Whistleblowers
Individuals who disclose information about illegal or inappropriate activities within an organisation.
Characteristics of whistleblowers
- More frequent in public sector
- No demographic or personality characteristics seem to differentiate between whistleblowers and silent observers.
Organisational Citizenship Behaviour (OCB)
- Is voluntary, informal behaviour that contributes to organisational effectiveness
- Generally, it is not rewarded or detected by formal performance evaluations.
- Expected and appreciated from a good worker.
Effects of OCBs
- OCBs argued to be necessary for organisational functioning
- OCBs have strong effects on supervisor judgements of performance
Bullying Defined
Workplace bullying refers to a situation where someone is subjected to social isolation or exclusion, their work and efforts are devalued, they are threatened, derogatory comments are made about them or other negative behaviour is aimed at tormenting or frustrating the victim.
-Statistics revealed 1 in 4 people reported bullying at work within the past 6 months.
Workplace Theft causes
- Modelling others behaviour - see others do it so you do it too
- Social norms - its normal here to take home office stationary
- Perceived injustice or unfair treatment -you guys don’t pay me that much so I have to even it out somehow.
What is job satisfaction?
A collections of attitudes that workers have about their jobs.
- 2 aspects:
- Facet satisfaction e.g. Satisfaction with pay, supervision, co-workers.
- Overall satisfaction - summary indicator across all facets
