Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

ST Industry Glossary > KPI > Flashcards

KPI Flashcards

1
Q

APC

A

Average Per Call

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Average Ticket

A

A way to measure tech performance by considering all jobs performed. A business may also track average ticket cost, average ticket revenue, etc.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Billable Efficiency

A

This metric is used to compare worked hours to sold hours to see how efficient a technician is.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Tasks Per Call

A

Metric commonly used by Nexstar. More tasks per a call indicates that the technician is successfully upselling homeowners

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

TPC

A

Tasks per call - indicates if technician is offering options effectively

How well did you know this?
1
Not at all
2
3
4
5
Perfectly

ST Industry Glossary (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions