Knowledge Management In Organizations

Question 1

The three Learning Modes

Answer 1

Cognitive
Cultural
Behavioural/action-based

Question 2

The three Learning Processes

Answer 2

Single-loop
Double-loop
Deutero

Question 3

The four Learning Levels

Answer 3

Individual
Group
Organizational
Inter-organizational

Question 4

Cognitive learning mode

Answer 4

Learning as a change in intellectual concepts and frameworks (at individual or group level)

Question 5

Cultural learning mode

Answer 5

Change in inter-subjective, group-based values, concepts, or frameworks

Question 6

Behavioural/action-based learning mode

Answer 6

Learning occurs primarily through action followed by a process of critical reflection

Question 7

Single-loop learning process

Answer 7

Incremental changes within a coherent framework of theory

Question 8

Double-loop learning processes

Answer 8

Learning where existing theories/assumptions are questioned and reflected on

Question 9

Deutero learning process

Answer 9

The highest level of learning which involves the process of learning and reflection itself being questioned

Question 10

Individual learning level

Answer 10

Changes in the behavior or theories and concepts of an individual

Question 11

Group learning level

Answer 11

Changes in group-level, shared understandings or practices

Question 12

Organizational learning levels

Answer 12

Institutionalization at organizational level of changes in behavior/theory

Question 13

Inter-organizational learning levels

Answer 13

Learning at supra-organizational level - for example within a network or sector