Job design Flashcards
influenced by
Business strategy
Organizational structure
Work-flow analysis
starting point
- vision
- mission
- enviromental analysis
- goals
- strategy
- organizational structur
business strategies
defender&prospector
interpreting culture
rites
stories
symbols
language
organizational structure
bureaucratic
flat
departments
staff&line
what is is a business process
a structured, measured set of activities designed to produce a specific output for a particular customer or market.
describe business processes
how is the work done
clearly defined inputs and outputs
specific ordering of work activities
process approach
adapting customers point of view-to produce value for them!
what is job design?
the process of organizing work into tasks to perform a specific job
BPR
fundamental, radical,long-term
cost-quality-service-speed
work flow
how work is organized to meet the organizations service goals
work flow analysis
how does work create or add value
job characteristic theory hackman&oldham
1,skills variety 2,task identity-visible outcome 3,task significance-inside and outside the organization 4,autonomy 5,feedback
three critical psychological states
experienced meaningfulness of work
experienced responsibility for the outcomes
knowledge of result-how effective am i?
why are the 3 psychological states important?aka job characteristic theory
to sustain inner motivation!
five approaches to job design
1,work simplification 2,job enlargement 3,job rotation 4,job enrichment 5,team beaded job design
difference between enrichment and enlargement?
enrichment: more responsibility aka vertical
enlargment: more task aka horizontal
job analysis identifies
task,duties,responsibilities
working conditions,ska
job analysis provides info for:
equipment,machines used ska needed how much supervision is needed environment-working conditions etc
who gathers info for job design?
HR members
the person doing the job
supervisor/manager
or combo
how to gather info for job design?
interviews
observation
diaries
questionnaires
job design is useful for
recruitment selection performance appraisal training and career development compensation legal defense
job description types
specific: tdr, efficiency control
general: generic, loose work planning,innovation and flexibility
4elements of a job description
1,identification:title,location
2,job summary: duties,resp, place in organization
3,duties and responsibilities: what,how and why
4,job specification and minimum qualifications:ska
