Job Analysis Design Flashcards
formula for Customer Satisfaction
Job Analysis > Operational Objectives > Human Actions = Customer Satisfaction
exertion of mental and physical energy to accomplish results
Work
Work comes from Greek word? meaning?
erchon, to do
simplest unit of work
Micromotion
elementary movement: reaching, grasping, positioning
Micromotion
2 or more micromotions
Element
a complete entity: picking up, transporting
Element
grouping of work elements
Task
human effort, physical or mental exerted for a specific purpose
Task
many related tasks which refers to activity or actions required by a job
Duties
duties combined with responsibilities
Position
obligation to be performed
responsibilities
place or slot to be occupied by an individual which determines the human resources needs or supply
Position
group of positions that have common tasks/responsibilities
Job
a group of similar jobs
Occupation