FINALS: ORIENTATION Flashcards
Orientation is under
Developing a quality workforce
every orientation _____ a disorientation
presupposes
an adjustment/adaptation to a new environment
orientation
which is the most important: your role, team, responsibilities, environment
environment
Method of familiarizing or acquainting new employees:
Organization, work units, jobs
Why is a good orientation program a necessity in a hospitality operation?
What do they develop?
TED
Teamwork
Enthusiasm
Drive
beneficial in reducing tardiness and absenteeism thereby making them productive contributing members of the hospitality organization.
Orientation Program
TWO DISTINCT LEVELS OF ORIENTATION
- Organizational
- Departmental and job orientation
- topics of relevance/interest to employees
- needs of employees
organizational
- topics unique to employees
- specific needs of department
departmental and job orientation
topics for orientation
- company overview
- policies/procedures review
- compensation
- benefits
- safety/accident prevention
- employees and union relations
- physical facilities
- economic factors
most important resources
people
