FINALS: TRAINING Flashcards
Training is under
Developing a quality workforce
Learning process that involves the acquisition of knowledge, skills and abilities necessary to successfully perform a job
Training
Steps to successful training program
PPECE
- Perform job analysis.
- Perform needs assessment.
- Establish training objectives.
- Conduct training program.
- Evaluate training outcomes.
Systematic analysis of the specific training activities the organization requires to achieve its objectives.
Needs assessment
seeks to identify “needs” or “gaps” between the current skills and what is needed.
Needs assessment
Methods used in needs assessment
Interviews Surveys/questionnaires Observations Focus groups Document examination
categories of training objectives
- Instructional
- Organizational and Departmental
- Individual Performance and Growth
Employee is shown how to perform the job and allowed to do it under the trainer’s supervision
On-the-Job Training
A form of OJT where individuals learn several jobs within the work unit or dept. for a specific period
Job Rotation
Practical and theoretical aspects of work
Combines OJT and classroom training
Apprenticeship Training
Conducted off the job and most familiar method
Classroom Training
Four areas of Evaluating training
Reaction
Learning
Behavior
Results
