Introduction to Problem Solving

Question 1

Problem Solving

Answer 1

The process or act of finding a solution to a problem
Settling a dispute
Finding a solution
Finding a logical answer or solution
Determining the cause of a problem
Guessing and checking

Question 2

Problem Solving Strategies

Answer 2

The 5 WHYs
Plan-Do-Check-Act
Constructive Controversy
Appreciative Inquiry

Question 3

Plan-Do-Check-Act

Answer 3

Circular process, happens on an ongoing basis
Plan: identify and analyze the problem
Do: develop solutions
Check: evaluate the results
Act: standardize the solution and adjust the solution as needed

Question 4

The 5 WHYs

Answer 4

Can be used to identify the root cause(s) of a problem
Can help determine the reason the problem exists by asking “why” certain things have occurred
Generally, you should be able to reach the root cause(s) after asking a series of 5 whys, however, the number can vary depending on the situation

Question 5

Appreciative Inquiry

Answer 5

Allows for flow of dialogue and understanding
Follows 5 Ds:
Define - what is the problem
Discover - sharing positive experiences related to the problem
Dream - sharing the ideal ways to improve what’s going right
Design - what steps can be taken to achieve the dream, create a “change proposal”
Destiny/Delivery - participants decide what and how they will contribute to the change proposal

Question 6

Constructive Controversy

Answer 6

Linear in nature
Can be good for brainstorming sessions
Process: draw a conclusion, state your case, hear different conclusions, feel uncertain, search for better understanding